Jigoshop emails not sending

  • Resolved malvolio

    (@malvolio)


    8 years, 11 months ago

    Hi there,

    It appears that Jigoshop on our website is unable to send emails, to admins or customers. I have done a test purchase, as well as various ways of resending the confirmation emails, and none are received.

    All other forms (and SMTP testing) on our website do work, and we receive those emails without any issues…it just seems to be Jigoshop and I can’t work out why!

    I have followed all steps at https://www.jigoshop.com/documentation/e-mail-orders-notification-problem, apart from fully reinstalling Jigoshop (I’m trying to avoid that at all costs). Nothing is coming up in the Jigoshop logs when I try to resend emails from Jigoshop (eg. I tested sending an email invoice from the order screen), so I have nothing to show you in regards to debugging, so I’m really stuck.

    I am running Jigoshop on multisite, so I’m not sure if that’s the case?

    Thanks for any help you can provide, I’m scratching my head trying to work out this one!!!

    ### WordPress Environment ###

    Home URL: https://www.malvolio.com.au/store
    Site URL: https://www.malvolio.com.au/store
    Jigoshop Version: 1.17.9
    Jigoshop Database Version:
    Log Directory Writable: /home/sarahlaw/malvolio.com.au/wp-content/uploads/sites/2/jigoshop-logs/
    WP Version: 4.4.2
    WP Multisite:
    WP Memory Limit: 64 MB
    WP Debug Mode: –
    Language: en_AU

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.5.32
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.6.25
    eAccelerator: ?
    APC: ?
    OpCache:
    Short Open Tag:
    Allow URL fopen:
    Session:
    Cookie Path: /
    Save Path: /tmp
    Use Cookies:
    Use Only Cookies:
    Max Upload Size: 1 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    Remote Post:
    Remote Get:

    ### Server Locale ###

    decimal_point: .
    thousands_sep: N/A
    mon_decimal_point: N/A
    mon_thousands_sep: N/A

    ### Active Plugins (8) ###

    Eggplant 301 Redirects: by Shawn Wernig https://www.eggplantstudios.ca – 2.3.0
    FancyBox for WordPress: by José Pardilla – 3.0.6
    Jigoshop Basic Bundle Shipping: by polevaultweb – 1.0.2
    Jigoshop Product Add-ons: by OptArt | Zbigniew Niedzielski – 1.19.1
    Jigoshop: by Jigoshop Limited – 1.17.11
    jQuery Vertical Accordion Menu: by Lee Chestnutt – 3.1.2
    Theme My Login: by Jeff Farthing – 6.4.4

    ### Settings ###

    Taxes Enabled:
    Shipping Enabled:
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### Jigoshop Pages ###

    Shop Base: #15 – /
    Cart: #16 – /cart/
    Checkout: #22 – /checkout/
    Pay: #23 – /checkout/pay/
    Thanks: #24 – /checkout/thanks/
    My Account: #18 – /my-account/
    Edit Address: #19 – /my-account/edit-address/
    View Order: #21 – /my-account/view-order/
    Change Password: #20 – /my-account/change-password/
    Track Order: #17 – /order-tracking/
    Terms: Page not set

    ### Taxonomies ###

    Product Types: configurable (configurable)
    downloadable (downloadable)
    external (external)
    grouped (grouped)
    simple (simple)
    virtual (virtual)

    ### Theme ###

    Name: malvolio.com.au/store
    Version: 1.1
    Author URL:
    Child Theme: ? – If you’re modifying Jigoshop or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    Jigoshop Support: Declared

    ### Templates ###

    Overrides: malvoliostore/index.php

    https://www.ads-software.com/plugins/jigoshop/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter malvolio

    (@malvolio)

    Hi guys,

    This is still an outstanding issue, is there any support you can provide to put me in the right direction to get the emails working? It concerns me that I am unable to receive emails from the store I’ve set up.

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    Hi,
    Try using a wordpress plugin like WP-SMTP to configure your SMTP ??

    Thread Starter malvolio

    (@malvolio)

    Unfortunately I’m already using Easy SMTP and emails from Jigoshop aren’t being received. Emails from other areas of the website (eg. Gravity Forms) are coming through without any problems.

    Hi malvolio.
    I also have the same problem. in addition, not orders registered at the store. Du you have that problem as well?

    Thread Starter malvolio

    (@malvolio)

    Orders are coming through just fine for me – only problem is that I have to log in to check every day! Really wish I could get Jigoshop emails working.

    Thread Starter malvolio

    (@malvolio)

    Hi Marcin,

    The following information now comes up in debug.log when I try to purchase something from my store:

    [14-Apr-2016 05:58:59 UTC] PHP Notice: Undefined index: admin_order_status_pending_to_processing in website/wp-content/plugins/jigoshop/classes/jigoshop_emails.class.php on line 56
    [14-Apr-2016 05:58:59 UTC] PHP Notice: Undefined index: customer_order_status_pending_to_processing in website/wp-content/plugins/jigoshop/classes/jigoshop_emails.class.php on line 56
    [14-Apr-2016 05:58:59 UTC] jigoshop: PAYPAL: IPN payment completed for Order ID: 1510

    Could this be the reason why emails are not being sent to a customer when they place an order, or to admin to let us know an order has been placed? How can I fix this?

    Thanks!

    TO ADD:
    I then tried to send the invoice to the customer via the admin dashboard. No email was received, but the following entry appeared in the debug log:

    [14-Apr-2016 06:09:45 UTC] PHP Notice: Undefined index: send_customer_invoice in website/wp-content/plugins/jigoshop/classes/jigoshop_emails.class.php on line 56

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    Just one quick question – have you got your e-mails defined in Jigoshop? The above errors suggest, that they might’ve been not registered.

    Thread Starter malvolio

    (@malvolio)

    Hi Marcin,

    Sorry I haven’t been able to reply, I’ve been really sick.

    I’ve finally gotten back to looking into this, and all of the emails were defined in Jigoshop…but I went into settings and pressed the “generate default emails”, deleted the old ones, and guess what – emails are now working! So I’m still not sure why the old ones weren’t sending, but the main thing is that they are working now! Thanks so much for your patience and help, I really appreciate it.

    Cheers,
    Sarah

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    Hi Sarah,
    This might have been a “runtime error” – the emails weren’t registered when they should have been, generating the defaults did that ??

Viewing 9 replies - 1 through 9 (of 9 total)
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