Jigoshop PDF Invoice-Download Error

  • Resolved dickey1

    (@dickey1)


    10 years, 1 month ago

    Hello,
    Our Jigoshop PDF invoice plugin is malfunctioning. When we are on our orders page, and click on the invoice link next to customer name…it’s supposed to download the file in PDF form. It downloads a file, but the file cannot be opened for some reason. The error says: “Acrobat could not open order ‘18849.pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded). To create an ADOBE PDF document, go to the source application. Then Print the document to ADOBE PDF.”

    I am opening the file using adobe acrobat x pro on my computer. When I click on packing slip link, it opens with no issues. Any suggestions as to whats going on?

    https://www.ads-software.com/plugins/jigoshop/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,
    please send your Jigoshop System Info so we’ll be able to check your setup

    Thread Starter dickey1

    (@dickey1)

    ### Begin System Info ###

    Multi-site: No

    SITE_URL: https://dickeybub.net
    HOME_URL: https://dickeybub.net

    Jigoshop Version: 1.12.2
    WordPress Version: 4.0

    Platform: Windows
    Browser Name: Firefox
    Browser Version: 33.0
    User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
    64; rv:33.0) Gecko/20100101 Fire
    fox/33.0

    PHP Version: 5.4.32
    MySQL Version: 5.5.40
    Web Server Info: Apache

    eAccelerator: Disabled
    APC: Disabled
    OpCache: Disabled

    PHP Memory Limit: 256M
    PHP Post Max Size: 64MB
    PHP Upload Max File Size: 64MB
    PHP Max Input Time: 60
    PHP Max Input Vars: 1000
    WordPress Memory Limit: 96MB

    Short Open Tag: Enabled
    Allow URL fopen: Enabled

    WP_DEBUG: Disabled
    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: page
    Page On Front: 126
    Page For Posts: 128

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Supported

    ACTIVE PLUGINS:

    Akismet: 3.0.2
    Cyclone Slider 2: 2.8.4
    Easy Review Builder: 0.8
    Embedly: 3.1
    Jetpack by WordPress.com: 3.1.1
    Jigoshop: 1.12.2
    JigoShop Advanced Ajax Layered Navigation: 1.0.2
    Jigoshop PDF Invoices: 2.5.3
    Jigoshop UPS Shipping Method: 1.0.8
    Kwayy HTML Sitemap: 3.1
    Limit Login Attempts: 1.7.1
    Mobile Theme Featured images for Jetpack: 1.5
    Sucuri Security – Auditing, Malware Scanner and Hardening: 1.7.2
    WordPress HTTPS: 3.3.6
    WordPress SEO: 1.6.3
    WP Super Cache: 1.4.2

    CURRENT THEME:

    Maya Shop: 1.8

    ### End System Info ###

    Hello,

    I have just made some tests at our test installations and it works fine. Could you please create a temporary administrator account for us and send the login details to [email protected]? We’ll try to help. FTP access will be useful too!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Jigoshop PDF Invoice-Download Error’ is closed to new replies.