JoinChat event doesn’t fire

Me again,
working on it I downgraded the plugin to version 5.0.17 and everything works.

so I’m pretty sure the problem is in the latest version, the 5.1

Hi,
There was a javascript error in sending events function in version 5.1 but it has been resolved in version 5.1.1

I have 5.1.1 and same thing happen! We rely on joinchat event to track conversion on GA4 on multiple sites. Please we need a solution for this ASAP! Thanks

I tried version 5.1.1 and the event JoinChat doesn’t fire in any website.
I downgraded the plugin to version 5.0.17 and everything works.

Please, what is your website?

Same problem here! I had to downgrade to version 5.0.17 for the JoinChat event to send correctly.

Has anyone seen in the latest update the Advanced tab where there is an option called Google Tag Events? If you leave it unchecked you will have the event log as usual. GA4 evolves and Joinchat adapts to its new features https://support.google.com/tagmanager/answer/11994839?hl=es

Have you tried version 5.1.2 or later?

If you don’t share your site’s url we can’t review what’s happening…

• This reply was modified 7 months, 2 weeks ago by Creame.

@monillo Yes, I have unflaged this option

@creapuntome Yes, I have tried 5.12 and 5.1.3. Here is my website but now I’m on 5.0.17…

same problem here and I have 5.1.3

Thanks @zeh32!

Could you try with this dev version? It’s the next version (5.1.4) but I would appreciate if you could test it first before releasing it.

sorry for the delay
this is my website https://elisabettasebastio.com/ now i’m using version 5.0.17
(and everything works)

• This reply was modified 7 months, 2 weeks ago by bister.

Hello @creapuntome

It worked fine on 5.1.4. The JoinChat event was sent correctly on GTM!

Released version 5.1.4 ??

It’s no longer necessary to check the Joinchat setting to detect multiple destinations. The script looks for GA4 properties on the old system and the new one and send a “generate_lead” event.

Also fix send GTM event if function “gtag” it’s undefined.

@creapuntome, I have update to 5.1.4 and now the button doesn’t works at all, this my website https://centrokalindi.es/ you click on the button and it doesn’t open WhatsApp ??