Joining meeting timeout error on browser

Hello,

With the latest version of the plugin, there shouldn’t be such error notifications. Please update the plugin to the latest version. After updating the plugin, try to re-check and test by deactivating all the extra third-party plugins for testing purposes

Best regards

Hi,

I have done the update but the issue is still persisting. i tried creating another Meeting SDK as well as i did a domain change on the database and i changed all the details according the new domain as well. i can open on the app but not yet on the browser where still the error comes. unable to figure out why.

I am getting the exact same problem when I try to join with the browser. When I join with the app it works fine. All my plugin are up to date. And I have turned off the third party plugins for troubleshooting and it still didnt work.

Recently, we released a new version and have checked your website with that version. From our side, we did not face any problems. It is recommended to update the eRoom plugin and set the SDK settings for eRoom by following this exact steps from the > [documentation]

Hi, i have done as per the documents which were provided, in fact i created another SDK to double check but still i arrived at the same issue where it timedout with the error failed to join the meeting. i have done the update on the plugin as well. Is there another way to troubleshoot the error? Could you please help me out on this as im in desperate need to launch this soon for my client. Appreciate your support.

I am also having the same issue. Plugin is up to date. I created another SDK, but still having the failed to join meeting problem. I would also like this sorted out soon, as I have a webinar coming up.

Hello, I also found same error. Joining meeting timeout. Every setup is alright but still found this error. Are you using update version on web sdk CDN? . Please provide solution of this issue.
Timeout error: https://prnt.sc/Kri79ZiWC_Hr
Console error: https://prnt.sc/VU9Oc0JzjAHN

This could happen if the meetings were linked to a different account previously, and now they are associated with another account. It could also occur if the meeting was deleted or modified from the Zoom service developer console. It is recommended to check with a new account and re-create from scratch

I have only been using one account

I have created an event from scratch and still having the same issue

I did the domain change, but i changed all the details mentioned on SDK pertaining to the domain details. and plus i did try creating a new SDK as well. Also your document currently is outdated as Zoom Market place has changed the whole setup of doing it. you might need to update that too. Can you give us a solution to this? as we are stuck in this without being able to move forward with our project. Thank you for your understanding

Thank you for the shared details, Our QA and dev team are currently working on this case, and the fix will be included in the coming update of the plugin as soon as possible

Sorry for the inconvenience caused

How soon do you think the updated plugin will be released?

It should be updated within next 24 hours

Thank you. Its working for me now. Hopefully its working for the author of this post too.

You are welcome and thank you to you too!