jQuery.Deferred exception

  • Resolved ishyfishydishy

    (@ishyfishydishy)


    1 year, 3 months ago

    Hi WooCommerce Support,

    We have an issue on our WooCommerce basket page where item quantities, via the ‘Update basket’ button cannot be changed, nor can any product line be deleted using the “X” next to each product line.

    We are seeing a number of different warnings and errors:
    ‘jQuery.Deferred exception’ warning

    jQuery.Deferred exception: Cannot read properties of undefined (reading 'defaults') TypeError: Cannot read properties of undefined (reading 'defaults')
    at HTMLDocument. (https://portal.scooterpac.com/wp-content/plugins/woocommerce/assets/js/frontend/checkout.min.js?ver=8.3.1:1:81)
    at e (https://code.jquery.com/jquery-3.6.0.min.js:2:30038)
    at t (https://code.jquery.com/jquery-3.6.0.min.js:2:30340)

    ‘Uncaught TypeError’ errors

    Uncaught TypeError: Cannot read properties of undefined (reading 'defaults')
    at HTMLDocument.<anonymous> (checkout.min.js?ver=8.3.1:1:81)
    at e (jquery-3.6.0.min.js:2:30038)
    at t (jquery-3.6.0.min.js:2:30340)

Uncaught TypeError: t.addClass(...).block is not a function cart.min.js?ver=8.3.1:1 
    at c (cart.min.js?ver=8.3.1:1:277)
    at Object.item_remove_clicked (cart.min.js?ver=8.3.1:1:7357)
    at HTMLDocument.dispatch (jquery-3.6.0.min.js:2:43064)
    at v.handle (jquery-3.6.0.min.js:2:41048)

    The errors are pointing towards issues with WooCommerce’s checkout.min.js, cart.min.js and jquery files.

    Any ideas / input would be much appreciated.

    ` WordPress Environment

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maintenance.php: maintenance.php Settings

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Complete: 121<br>Oldest: 2023-11-13 04:02:48 +0000<br>Newest: 2023-12-12 02:36:44 +0000

Failed: 44<br>Oldest: 2023-02-16 17:42:34 +0000<br>Newest: 2023-11-29 09:27:24 +0000

Pending: 1<br>Oldest: 2023-12-13 02:36:44 +0000<br>Newest: 2023-12-13 02:36:44 +0000 Status report information

Generated at: 2023-12-13 15:22:09 +00:00<br>`

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @ishyfishydishy

    Thanks for reaching out!

    I understand that you’re having issues on your cart page wherein added products cannot be updated.

    I would love to check your site, however, I am asked for a credential as you can see below:

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

    Let us know how it goes!

    Hi,

    I am also having problems with my checkout page now after updating.

    Deleting items does not work anymore.

    When loading checkout page following error is thrown:

    jQuery.Deferred exception: Cannot read properties of undefined (reading 'defaults') TypeError: Cannot read properties of undefined (reading 'defaults')
at HTMLDocument. (https://staging.smartlandbruk.no/wp-content/plugins/woocommerce/assets/js/frontend/checkout.min.js?ver=8.4.0:1:81)

    When trying to delete one item it says:

    add-to-cart.min.js?ver=8.4.0:1 Uncaught TypeError: r.block is not a function
at a.onRemoveFromCart (add-to-cart.min.js?ver=8.4.0:1:1859)
at HTMLBodyElement.dispatch (jquery.min.js:2:43064)
at v.handle (jquery.min.js:2:41048)

    https://staging.smartlandbruk.no

    • This reply was modified 1 year, 3 months ago by sindrevr.
    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello sindrevr,

    Thank you for contacting WooCommerce support.

    I understand you are encountering issues on your checkout page, specifically with deleting items and receiving a jQuery.Deferred exception error. Additionally, there is a TypeError: r.block is not a function error when trying to remove an item from the cart.

    It appears these errors are related to jQuery, and while the error message might suggest that WooCommerce is the source, the problem could be stemming from a different place within your site’s setup.

    I’ve noticed a JavaScript error on the Home page which you can view in this screenshot:?https://prnt.sc/V7VhwzdgYk69. JavaScript errors can indeed act like a domino effect, potentially leading to subsequent errors on the Checkout page.

    To start troubleshooting, I recommend the following steps:

    1. Ensure WooCommerce is updated to its latest version, which is currently 8.4.
    2. Update the Hello Elementor theme to its latest version as well.
    3. Temporarily disable all your plugins. Afterward, check if the error persists on the Home and Checkout pages.
    4. If the JavaScript error is resolved by disabling plugins, begin reactivating them one by one, checking for the error after each activation. This process will help us identify the source of the problem.

    Once we pinpoint the problematic plugin or script, we can then proceed with finding an appropriate solution to address the issue.

    Please let us know the outcomes of each step, and we can guide you further based on the findings. Your timely cooperation is greatly appreciated in getting to the root of this issue.

    Have a nice day!

    Thanks for quick reply Zubair!

    Found that the JavaScript error on homepage is related to JetThemeCore, have opened a ticket at Crocoblock regarding this plugin.

    Found that the checkout jQuery error is only happening when having the Elementor Pro plugin activated… So I guess this has nothing to do with Woocommerce plugin ?? Thanks for quick reply and suggestions.

    BR,

    Sindre

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @sindrevr,

    I’m glad we were able to help!

    I will mark this thread as resolved, but feel free to create a new topic if you need further help with the WooCommerce core.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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