jQuery Error

  • Resolved tlwebsupport

    (@tlwebsupport)


    1 week, 2 days ago

    Hi there! I’m curious about the issue I’m having with the plugin.

    I have a few websites running on Astra WP theme (Pro version), all on the same server, with the same settings. However, only one presents a jQuery issue while working with Updraft Plus (free version).

    Error description:

    1. When I log into the backend and go to the plugin page, the Backup button doesn’t work.
    2. I also noticed not being able to go between the tabs of the plugin settings.
    3. Some of the text that should be presented in the pop-up window seems to be built into the page ??
    4. And upon clicking the Backup buttin, an error appear in Console

    Error screenshot: https://imgur.com/kcB8qRj

    Could you let me know what I should do to ensure the reliable work?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    As a first step can you perform a plugin conflict test by disabling all plugins.
    Once the plugins are disabled does the issue still persist? Please let me know.

    Best regards,

    Nick

Viewing 1 replies (of 1 total)
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