jQuery.parseHTML is not a function

Found a workaround in case anyone else has this problem:

Replace these lines on the wolc_u.js file
// var wplc_cookie_name = jQuery( jQuery.parseHTML( response[‘cbox’] ) ).find( “#wplc_name” ).val();
// var wplc_cookie_email = jQuery( jQuery.parseHTML( response[‘cbox’] ) ).find( “#wplc_email” ).val();

For these
var wplc_cookie_name = jQuery( response[‘cbox’] ).find( “#wplc_name” ).val();
var wplc_cookie_email = jQuery( response[‘cbox’] ).find( “#wplc_email” ).val();

Hi Sam.

Thank you very much for posting this solution. We’ll look into adding this into the next update we release.

My apologies for any inconvenience caused by the error.

I am having the exact same issue with your newest version, so nothing is fixed. The chat does not show up. What to do?

Hi @andersedvardsen

Please send me a link to your site? The error jQuery.parseHTML is not a function is most often caused by using an outdated version of jQuery.

I have the same issue.

Uncaught TypeError: jQuery.parseHTML is not a function wplc_u.min.js?ver=6.2.09:1

The file is there, I don get it. Can you help me please?

the page is:

https://cooleswan.juvoclients.com/

Hi @leandromartinz

Your theme is loading an additional, outdated version of jQuery (1.7.1) on the page – as a result you are experiencing the above error.

I’d recommend checking your theme’s header.php or footer.php to locate this call and remove it.

Does this help at all?