JS associated with this plugin is interfering with One Page Checkout

  • Recently on our website, performanceculture.ca, the loading spinner stopped appearing after customers input their payment info. It looks like the credit card info wasn’t accepted, or the page just froze. In all instances, it did work, but the lack of a spinner makes it look like it didn’t. After doing some digging, it looks like something from this plugin is not allowing the spinner to load after a customer submits their payment info. We are seeing some JS errors associated with this plugin on our product pages, and when we deactivate this app, the errors go away and the spinner loads as expected.

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  • Plugin Author arcanedevops

    (@arcanedevops)

    Unfortunately we can’t really provide any insights into the performance of other plugins or other functionality beyond the scope of this plugin, but there’s a conflict or a fatal error being caused by our plugin’s inclusion, we’re happy to review it. Please provide the entire error message from your inspector console so that we can investigate.

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