JS error on variable products

  • BSL21

    (@amandafisher21)


    1 month, 1 week ago

    Hello

    The waitlist function was not visible at all on variable products, after reading through support I got the theme developer to enable the hook so now it appears but nothing happens and the theme developer is saying there’s a JS error and I need to contact you, can you help please?

    https://snipboard.io/gQlKqu.jpg

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    I hope you’re doing well.

    To check what is happening, please send us the link to the variable product with the issue so we can do some tests.

    Thanks for your cooperation.

    Thread Starter BSL21

    (@amandafisher21)

    Hi

    Thanks, here is a link to a variable product

    https://nutridynstg.wpengine.com/product/nutridyn-fruits-and-greens-all-flavours/

    I also just noticed that when you’re logged out there is no button on the notify section.

    You can login here: https://privnote.com/NyOETrXX#Dna72Uc8J and choose Berry to see that nothing happens when you click the button and check the terms box.

    Thanks

    Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    First, please don’t send any credentials since we won’t access the site and since this a public space anyone will see them.

    Second, I checked the page you mentioned, and it seems while the waitlist fields are being displayed the HTML form element that should wrap them isn’t being displayed.

    So I suggest you check with the theme developer if the is something preventing this HTML element from displayed in the page.

    We’ll remain at your disposal.

    Thread Starter BSL21

    (@amandafisher21)

    Thanks, I’ve destroyed that note and have messaged the theme developer.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.