JS error when creating or editing form

  • Resolved llavillaccama

    (@llavillaccama)


    3 years, 8 months ago

    Hello team,

    I have the following error in JS and it does not allow me to edit or create forms.

    Uncaught TypeError: Cannot read property 'extend' of undefined
    at builder.js?ver=3.5.7:444
    at main (builder.js?ver=3.5.7:315)
    at callDep (builder.js?ver=3.5.7:181)
    at main (builder.js?ver=3.5.7:306)
    at callDep (builder.js?ver=3.5.7:181)
    at main (builder.js?ver=3.5.7:306)
    at callDep (builder.js?ver=3.5.7:181)
    at main (builder.js?ver=3.5.7:306)
    at callDep (builder.js?ver=3.5.7:181)
    at main (builder.js?ver=3.5.7:306)

    I have activated

    Theme: Generatepress
    Plugins: Elementor, PODS

    Please could you confirm if they plan to release an update to fix this problem or should we look for an alternative to ninja forms.

    Regards

Viewing 1 replies (of 1 total)
  • Plugin Contributor Justin McElhaney

    (@jmcelhaney)

    Can you try temporarily deactivating all your plugins that are not Ninja Forms add-ons and switching to a default WordPress theme like Twenty Twenty.
    If you do not have a development environment for your site (this is best practice and highly recommended), you can use the Health Check plugin (https://www.ads-software.com/plugins/health-check/) to temporarily disable plugins and your theme for a single user session, instead of all users using your site.
    If this solves your issue, then the problem was caused by an issue in one of those plugins or your theme. Reactivate them one at a time until the issue returns to determine which plugin is causing the conflict.`

    If you are still having issues, can you contact our official support at ninjaforms.com/contact/ so we can help you further troubleshoot.

Viewing 1 replies (of 1 total)
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