Json error displaying

Thanks for reaching out, hopefully we can assist. Please share the following information and we can investigate this further:

1. Your Site Health information. You can use this form to share privately if preferred. If you already submitted the form after opening a support topic let me know, there is a record referencing this support topic, although the site referenced seems to be down.
2. At what stage do you encounter this message? (ie. When clicking on the Analytics dashboard)

Let me know if you have any questions on the above.

I submitted the form a few days back. I saw the issue across many tabs of the site kit. Currently, I’m having a website Issue so I’m not able to see which areas I see the Not a valid JSON response being displayed. I’ll have to wait to update you on where I see the message.

When I would see the message it was on my websites’ dashboard. I had the option displayed on the dashboard page. It would list all boxes as not a valid JSON response. I updated permalinks and it seemed to resolve the issue for a short time but the analytics and visitors sections would still show the error message.

• This reply was modified 3 years, 6 months ago by vanessa6297.

Thanks for the update. I did check the site URL provided in your Site Health information although it’s not live at present. This sounds related to the website issue’s you’re encountering at present. Be sure to let me know once your site is live and we can perform some additional tests, the error message you encountered within Site Kit may be related.

I was able to access my dashboard again and reactivate the site kit. I see The response is not a valid JSON response. across all boxes in Google site kit.

Thanks for the update. Unfortunately your site remains inaccessible from my side, with a quick check on downforeveryoneorjustme.com indicating the same.

While your site is inaccessible it’s normal that you may encounter errors. Once your site is live and without loading issues let me know and I’ll provide you with some troubleshooting steps.

I will. The site issue was occurring before the site kit issue so I was told it was a server-side issue from my hosting provider. I will contact you again if the issue still persists.

Good to know, thanks for the update. I can keep this support topic open for a few days anyway. Let me know once the site is live and I can provide some troubleshooting steps should the issue persist.

thanks again for understanding.

No problem at all, hopefully you’re able to get your site back up and running.

@jamesosborne I think the issue has corrected itself. My site is back up and running again. Thanks again for the support.

@vanessa6297 Great to hear it, thanks for the update. If you have any further Site Kit queries going forward be sure to reach out and open a support topic. Once you get a chance to test out the Site Kit dashboards we’d also love to hear your thoughts on the plugin.

Thanks I’ve been using the plugin for a while now and like it.

Glad to hear it, appreciate the feedback. If you wish to submit a plugin review you can do so in the reviews section.

I certainly well thanks again.