JSON error error during backup

  • Resolved orangedam

    (@orangedam)


    1 year, 7 months ago

    Hello,

    Just installed and tried to perform a backup.

    It goes in error and (of course) the backup is stuck.

    Here is the error:

    Note: Copy below error if required
    === Error ===
    SyntaxError: Unexpected token ‘<‘, “
    <h”… is not valid JSON
    === Error ===
    Failed to initiate connection, retry didn’t work. Halting backup…
    Waiting for response. Retrying: 3

    Any idea?

    Best regards,

    Orangedam

Viewing 1 replies (of 1 total)
  • Plugin Author everestthemes

    (@everestthemes)

    Dear @orangedam,

    I hope this message finds you well. We apologize for any inconvenience caused by the error you encountered during the backup process. It appears that the error may be related to a front-end JavaScript file.

    To assist you more effectively, would you kindly share your website URL and log files with us? Please send these details to our email address. You can find step-by-step instructions on how to share this information by visiting the following URL: https://wpeverestbackup.com/support

    Once we receive the necessary information, we will promptly investigate the issue and do our best to provide a solution tailored to your needs. Your understanding and cooperation are greatly appreciated.

    If you have any further questions or concerns, please do not hesitate to reach out. We are here to help and support you.

    Warm regards,

Viewing 1 replies (of 1 total)
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