JSON-Error if I want to activate a function

  • Resolved realbilly

    (@realbilly)


    8 years ago

    Hello,

    Jetpack is installed and activated fine, but if I want to activate a function (same if I want to de- and reactivate a pre-activated function) I get this error:

    [function-name] failed to activate. SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

    (I use Jetpack with a few other sites and it always worked properly, so I am really confused.)

    Thanks for any help!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Could you also let me know what plugins you use on that site?

    Thanks!

    Thread Starter realbilly

    (@realbilly)

    Thank you for your reply.

    The URL is

    https://www.bauernsturm.de/bs

    I deactivated all plugins for testing it – no effect.

    At the moment:
    – Antispam Bee
    – Graphene Shortcodes
    – Jetpack von WordPress.com
    – NextGEN Gallery (deactivated)
    – TinyMCE Advanced
    ?- User Role Editor
    – WP Edit

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks for the extra details. Could you try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to activate a module.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.
    Thread Starter realbilly

    (@realbilly)

    I am really confused now.

    I made it until step 4, then I tried to activate some moduls and everything worked fine!

    I have no idea what happened.

    • This reply was modified 8 years ago by realbilly.
    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Well that’s great news! ?? Are all your plugins active again? Is the problem really gone, even when logging out and logging back in to your dashboard?

    Thread Starter realbilly

    (@realbilly)

    It really works!
    I logged out and in and activated all other plugins. And Jetpack is still working. ??

    Anyhow thank you very much for your quick support.

Viewing 6 replies - 1 through 6 (of 6 total)
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