JSON errors

  • I respectfully request assistance to ditch the following error message:
    “Updating failed. The response is not a valid JSON response.”

    I receive the foregoing message when edits/modifications are made to all pages
    and posts in the following site:
    https://pmsynergy.com/

    I am still able to update/modify pages and posts in the following site:
    https://synergymag.co/

    Bluehost Tier 2 support staff have attempted to rectify the matter for a week w/out
    success. Reps tweaked .htaccess files, deactivated/activated plugins, adjusted the
    permalink structure, among other routes.

    I have read posts from wpbeginner and other gurus. The suggestions are beyond my
    sphere of tech knowledge. Recommendations would be welcomed.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @synergy2

    This error often arises from issues with the REST API. You can try the following solution:

    Enable Permalink Structure: Go to Settings > Permalinks and re-save your permalinks without changing anything.
    Modify .htaccess File: Add the following code to your .htaccess file if it isn’t already there:

    RewriteEngine On RewriteBase / RewriteRule ^index.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L]

    Try the Disable Gutenberg Plugin: Install the Disable Gutenberg plugin temporarily to test if this resolves the issue.
    This should address common causes of the JSON response error.

    This message is often caused by a server-side error. This should be visible in the error log of your hosting. Your hoster’s support can tell you where to find it.

    Alternatively, you can also set WordPress to debug mode. This will generate a log file by WordPress itself in which such a server-side error can also be seen. The procedure is described here: https://www.ads-software.com/support/article/debugging-in-wordpress/

    Depending on what can be seen in the log entry, you then have to proceed differently. Often the cause is a plugin that simply needs to be deactivated to solve the problem.

    If the options described above are too technical for you, you also have the option of simply deactivating all plugins in your project to rule them out as the cause. If you can then save the pages normally again, one of the plugins was to blame. Activate them bit by bit until it no longer works – then you have found the cause.

    Of course, you also have the option of finding someone to look at this with you personally. You can find someone like this here, for example: https://jobs.wordpress.net/

    Thread Starter Dr. Jeff Kildahl

    (@synergy2)

    Thank you for your swift reply to my inquiry and breadth of recommendations.
    None of the recommendations resolved the issue.

    My hosting provider [Bluehost] states there are no issues regarding plugins, .htaccess files,
    permalink structure, and several other troubleshooting attempts failed to identify any server-side
    issues.

    Bluehost did indicate potential issues with SiteLock SMART Patch and CDN Firewall configurations
    for pmsynergy.com. There are no problems with my other site – synergymag.co.

    I will await feedback from SiteLock. This has been a huge monetary hit to my livelihood.

    Thank you for your time and expertise.


Viewing 3 replies - 1 through 3 (of 3 total)
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