Jumbled text

  • Resolved billyqureshi

    (@billyqureshi)


    4 years ago

    Hi
    My site uses Sucuri web firewall.
    I installed Gtranslate but the settings don’t show the colour picker and j can’t save new colours. Also the shortcode generates jumbled text.
    Sucuri did ask my to authorise something when I first tried to save changes but even still it’s not working. The console doesn’t show much.
    Any ideas ?

    https://snipboard.io/tvYwpT.jpg

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  • Plugin Author edo888

    (@edo888)

    Hi,

    We have previously seen issues related to Color picker, the solution is proposed here: https://www.ads-software.com/support/topic/javascript-not-loading-on-settings-page/

    I’m not sure about Sucuri. I think it does not like script tag presence in Widget Code section when you save. But there is a button I’m having issues saving, which you can click before saving the configuration settings. Just make sure that in Widget Code section you see HTML code and not encoded text. You can Refresh the code before you save.

    You can also try to disable Sucuri firewall while you change settings in GTranslate and then enable it back.

    If you have no luck, then please contact our live chat support, show us this topic link and provide admin access and we will figure it out for you.

    https://gtranslate.io/#contact

    Thanks! ??

Viewing 1 replies (of 1 total)
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