Just being honest UPDATED

  • I am changing my rating, I had some issues with the plugin, for me, there wasn’t a ton of documentation, but the plugin author is very responsive. Kudos on your customer support.

    I still get a few errors when attempting to change things, but after playing around a bit, I figured it out that it didn’t matter so much. There is a learning curve, if you get frustrated, don’t go jumping the gun, instead, be calm, which I wasn’t at first, step away, and try again. It worked.

    I’d recommend this not only because after the learning curve, it is rather easy to customize. I love the fact that you can use multiple form elements, not just multiple choice. With playing around with the templates, I still occasionally get and error, but it doesn’t seem to harm anything. The admin page for the templates is pretty easy, all the tags are there, I guess I didn’t look at first, explains the frustration.

    The customer service is pretty damn good! I find that most of the time I find plugin authors to either ignore everything, or take days or weeks to respond. Not here, I got a reply pretty quickly.

Viewing 6 replies - 1 through 6 (of 6 total)

  • How do you know that the error wasn’t yours? Why didn’t you try to contact the plugin’s author about this by posting a topic in the plugin’s dedicated sub-forum?
    Try reviewing:
    https://pippinsplugins.com/how-to-leave-a-good-bad-review/
    https://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/

    Esmi – I do appreciate the work you do trying to moderate the WordPress forums. I am sure it is a time consuming and challenging job. However, when assisting with users of my plugins, please try to do so in a professional manner. Please let me work with the users who post in the my plugin’s forum.

    Prinehart:

    Thank you for choosing to try out this plugin and thank you for taking the time to write your review. I would like to be able to try to fix your errors if you will give me the time. I hope the you consider posting the errors you had in the Support forums so other users that may have experienced the same issues can post as well.

    Please allow me the opportunity to solve the errors and concerns you may have and hopefully earn a better rating for this plugin.

    Again, thank you for trying out the plugin and thank you for your review.

    Best Regards

    Frank

    Thread Starter prinehart

    (@prinehart)

    Esmi – The review was not out of malice, I really liked what features that worked and the potential of what didn’t work. The quiz works just fine.

    fpcorso – Things I really loved about the plugin was the easy of use of customizing the quizzes, eg: random order, randomizing the answers and the customization of the form inputs. I has issues due to errors, and I did test it against what I already have, standard way to find out about if its the site or if its the plugin, turned off everything and still had errors.

    I am a better learner if I have something to read, video tutorials don’t always work for me, not that you have a video tutorial. There was a bit of a learning curve when attempting to do other customization. Still haven gotten the %USER_NAME% and other elements to work on the template. I just says %USER_NAME%. The leaderboard looked fine. The quiz would also not display the score, etc after quiz was finished.

    Do I uninstall and then re-install? Does this help?

    Thread Starter prinehart

    (@prinehart)

    And I do plan on changing the rating. And thank you Esmi – your prompt reply says a lot about your customer service.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side topic:

    Esmi – I do appreciate the work you do trying to moderate the WordPress forums. I am sure it is a time consuming and challenging job.

    It can be but it’s a 100% volunteer task.

    However, when assisting with users of my plugins, please try to do so in a professional manner. Please let me work with the users who post in the my plugin’s forum.

    I’m sorry you felt the need to make that comment but that small reply wasn’t unprofessional at all. Honest.

    And I do plan on changing the rating. And thank you Esmi – your prompt reply says a lot about your customer service.

    Thank you prinehart. ?? When you are ready to update your review please consider using this link (if you are not aware of that link already) to do that.

    https://www.ads-software.com/support/view/plugin-reviews/quiz-master-next#postform

    That should take you directly to where you an edit your review if need be.

    Thread Starter prinehart

    (@prinehart)

    It is running so smoothly now. I get the occasional error, but its usually because I did something wrong. Now to encourage my visitors to take the quizzes.

Viewing 6 replies - 1 through 6 (of 6 total)
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