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ljmac
(@ljmac)

12 years, 1 month ago

No matter what I do, I just can’t get the dashboard stats working – it always comes up with “We haven’t recorded any sharing events in the last month for this site.”, even though I do have shares in my stats on the AddThis site. I even tried deleting my old account and starting again, but no go. All my info appears to be entered correctly (otherwise I get a different error saying the info is incorrect).

I should point out that it used to work when you didn’t require a profile ID, but since then, no dice.

https://www.ads-software.com/extend/plugins/addthis/

Viewing 9 replies - 1 through 9 (of 9 total)

Srijith V
(@srijithv)

12 years, 1 month ago

Can you mail me your site to srijith[AT]addthis.com. I will check it here.

Thread Starter ljmac
(@ljmac)

12 years, 1 month ago

Email sent – let me know if you need anything else.

Ciro Urdaneta
(@curdaneta)

11 years, 10 months ago

Same problem here, no stats on two of my sites although my credentials are valid

https://i40.tinypic.com/5b9ssl.png
https://i41.tinypic.com/abtl52.png
https://i42.tinypic.com/33c85kn.png

Regards

Srijith V
(@srijithv)

11 years, 10 months ago

Hello Ciro, can you pass your site url so that I can check it?

Ciro Urdaneta
(@curdaneta)

11 years, 10 months ago

Sure,
https://www.fairway.com.ve
https://blog.iws.com.ve

Srijith V
(@srijithv)

11 years, 10 months ago

Hello Ciro,

I think you have a wrong Profile ID in the settings. Profile id for your account starts with “ra”. So it should be “ra-50bcxxxxxxxxx”. That’s the reason why the data from your site is not captured. Please correct it and try after couple of days.

Ciro Urdaneta
(@curdaneta)

11 years, 10 months ago

Thanks
That’s weird. It worked fine some weeks ago, so I don’t know how this value changed…

DivaVocals
(@divavocals)

11 years, 3 months ago

Member
Posted 2 seconds ago #
Edit

Apparently the AddThis team is aware that this bug exists (found posts on this bug going back several months), but still hasn’t fixed this..

So I thought I’d share this here so folks don’t waste their time looking for the dashboard widget to work..

https://support.addthis.com/customer/portal/questions/1501099-wordpress-dashboard-message-of-we-haven-t-recorded-any-sharing-events

https://support.addthis.com/customer/portal/questions/4068668-dashboard-analytics-wordpress-

https://www.ads-software.com/plugins/addthis/

Srijith V
(@srijithv)

11 years, 3 months ago

@divavocals, that issue was resolved few releases back and dashboard is now working. Are you having issues with Dashboard?

Viewing 9 replies - 1 through 9 (of 9 total)

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