Just installed, but settings doesn’t open

Hi Edmond,

It sounds like there may be a javascript conflict here. Can you try disabling all plugins except LearnDash and the Toolkit and see if it continues happening? If it does, also try temporarily switching to another theme. If it does start working after disabling things, gradually reactivate plugins until you’re able to identify the conflicting plugin.

If that doesn’t help, it may be helpful to confirm you’re using PHP 5.5 or later and that when you check the browser console you don’t see any errors.

Thanks uncanny. We did everything (see below) but still the same problem.
Any other thoughts?

1- Deactivated all plugins except LD and UOT – still the same.
2- Switched to latest version of Twenty 11 theme – still the same.
3- Just in case, Switched to latest version of Twenty 15 theme – still the same.
4- We checked our PHP version – 5.5.35 (CGI) – which apparently is the latest.

PS – btw, thanks for your prompt response this morning. I wasn’t expecting such a quick reply given it’s the weekend. I appreciate it.

PS2 we had forgotten to check the browser console. Here is what it says when we click on the settings button…

Invalid character
response “\u001f?\b”

I could forward a PrintScreen pix, but it looks like I can’t do that here.

Hi Edmond,

It unfortunately must be something environmental, otherwise this would have shown up on some of the other sites this plugin is installed on. PHP 5.5 is actually quite old but shouldn’t cause this issue; you’re definitely using the latest version of WordPress too, right? The console error mentioned above should have other identifying info, like a filename. Maybe you could send a screen capture to support @ our domain? Just to rule it out, is there any chance WordPress is using a language other than English?

Thanks

Yes, WordPress 4.6.1.
I guess PHP 5.5 is the latest [that our hosting provider makes available to us] then ??
Yes, English version of WordPress.
I’ll send you via email the printscreen of the browser console.
Once you have a chance to look at it, any pointer would be much appreciated. We would really like to use your Toolkit – so hopefully we can resolve and fix the issue.
Cheers.

Did this ever get resolved? I’m running into this same issue…

There was never a Toolkit issue to resolve. If you’re seeing something similar, check your PHP version, check the browser console for errors, then try disabling all plugins and changing to a default them to see if it works. Then restore the theme and plugins to try to isolate where the conflict is coming from.

I tried most of this. I’m running it locally via MAMP. PHP is 5.6.8, and I’m on the most recent WP install. I disabled plugins and switched themes but this didn’t work. I thought maybe it was a browser extension, but it persisted across browsers.

Here is an error I’m seeing in the console:

“Uncaught SyntaxError: Unexpected token in JSON at position 0
at JSON.parse (<anonymous>)
at Object.success (script.js:212)
at i (load-scripts.php:2)
at Object.fireWith [as resolveWith] (load-scripts.php:2)
at y (load-scripts.php:4)
at XMLHttpRequest.c (load-scripts.php:4)
(anonymous) @ script.js:212
i @ load-scripts.php:2
fireWith @ load-scripts.php:2
y @ load-scripts.php:4
c @ load-scripts.php:4”

Okay, it sounds like you’re a developer, so I’ll pass along what one of our developers suggested. First, it may be a debug issue. Try turning debugging off, so something like:

// Turn debugging off
define(‘WP_DEBUG’, false);
define(‘WP_DEBUG_LOG’, false);
define(‘WP_DEBUG_DISPLAY’, false);
@ini_set(‘display_errors’, 0);

It’s definitely environmental though. You could then potentially try uncommenting the console.logs $(‘#features’).delegate(‘a’, ‘click’, function (e) { via @\plugins\uncanny-learndash-toolkit\src\assets\admin\js\script.js. You could then check the console again for messages.

Thanks. Turning of the debugging didn’t work. There’s definitely something small that I’m missing. I’ll keep trying.