Just one thing

  • Plugin is great. Does what’s expected of it. We had a problem with Google’s authentication, but once we added the google-site-verification header to our site it seems to work properly.

    Now we have just one thing left. On statistics page it shows a “Saved data is shown, it will be refreshed soon” message. Is it because Google didn’t process the data yet or is it something with the plugin? On Google Webmasters it also stopped tracking. Please help, and once it’s ok i’m willing to give you 5 stars right away cuz the plugin is great ??

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @lukasishere,

    Thanks for reaching out and providing awesome feedback!
    At times the Google Analytics data can take a few minutes to accumulate which is the reason for this message showing. Can you confirm if you’re still having this issue?

    Also, we haven’t heard of an issue with our data not being tracked, can you provide your domain name so we can investigate this further?

    If you have any other questions, feel free to reach out to us directly at [email protected].

    Thanks and hope to help soon!

    Thread Starter lukasishere

    (@lukasishere)

    Domain is:
    https://www.trendy.royalpoint.pl

    And unfortunatelly we still have this message showing up above the statistics. The last result is from 12-04-2017. And as far as I know, the Google Webmastares is still not refreshed. It’s almost two days, so it becomes more and more clear that it’s something wrong on our side ??

    I did checked a “Manually enter Tracking ID” field last week because we had a problem with authenitcation (as I wrote in first post), but we managed to deal with it so I checked it back off. Then it still worked for some time, and then broke down so I don’t really know what to think about all this ??

    I think we’ll try to reauthenticate with Google and then see what happens ??

    BTW. The button “Re-authenticate with Google” is by default desactivated, but when you check the “Manually enter Tracking ID” it becomes active. I guess that’s some kind of a bug ??

    BTW 2
    Do you have a Polish language version for your plugin (or any other plugin of yours for that matter)? If not I could do it for you (the translation) ?? I did one plugin (at least part of it) and it got accepted. I know that it’s not much but I can promise you it will be very good ?? Would I get something for that? Just asking ??

    Hi @lukasishere,

    Thanks for getting back to us with more details. We recently made some adjustments to our plugin and are planning on releasing an update in the coming days.

    In the meantime, I’d love to provide a beta version of our plugin for you to try out, we even implemented a new “Debug Button” which will send your plugin information to us which will allow us to fix issues faster, if there are any.
    Here’s the download link: https://cl.ly/jSEK

    In regards to the translation question, at the moment we do not have a Polish version for our plugin. Thank you for the kind offer, I’ll be sure to let our development team know!

    Brandon

    Thread Starter lukasishere

    (@lukasishere)

    Oh, I already have this beta version (or at least I do have the “Debug Button” on the settings screen). I found it in one of the other support posts ?? I did click it (right now) but i’m not sure if it worked ??

    Interesting thing happened. The statistics screen refreshed yesterday and now we have 13-04-2017 version. That’s good I guess. Maybe it is the Google processing data that long after all. I still don’t have the confirmation from the Google Webmasters (i don’t have access ?? ) and still don’t know if they (the customer) actually re-authenticated with Google. So I don’t really know what’s going on in there right now ??

    Once i know something more I’ll make sure to keep you updated.

Viewing 4 replies - 1 through 4 (of 4 total)
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