Just plain works plus the company seems cool

  • I am a developer but I interact with a lot of people who can’t be bothered by dev things.

    The Postmark service seems robust, but as far as WordPress is concerned, I find people like it when they can easily do the one “magic” thing they expect it to.

    Punching some stuff in a field, and having nice short stubby screens to fill out essentially one time? That’s super client friendly.

    Even doing the DNS is quick and zippy and it’s all laid out nice.

    It delivers, and fast, but one of the things that blew my mind was the support.

    Every day I see more and more companies resorting to third-party entities to handle customer service, even if they didn’t use to. Often the bigger companies go with the cheapest option, which isn’t thinking in the long term because even though everyone’s speaking or writing English, nothing is being understood.

    I hadn’t even bought anything and had a question about something, and I got an email back in an hour with no form-letter crap, clearly tailored to what I had asked and the way I asked it. Couple paragraphs, well-written — and with no attitude even though the entire time I had whiffed on noticing that their site had the answer in one of their equally-nice educational articles the whole time.

    I know the support isn’t on the repository, just the code, but I am sharing it not for sunshine’s sake but because email is a huge deal for people and the idea that you have a safety net might be useful for people considering. Happy to edit the review to kill the language if that’s inappropriate.

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