• Resolved nickdgreen

    (@nickdgreen)


    Plugin was working fine and recording data then week 13 it just stopped. Nothing has been changed on the site as regards themes or plugins. System info below – happy to create credentials if needed.

    == Server Environment ==
    Operating System: Linux
    Software: LiteSpeed
    MySQL version: MariaDB Server v10.3.39
    PHP Version: 8.1.29
    PHP Memory Limit: 768M
    PHP Max Input Vars: 8000
    PHP Max Post Size: 512M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 6.6.2
    Site URL: https://www.barcpen.org.uk
    Home URL: https://www.barcpen.org.uk
    WP Multisite: No
    Max Upload Size: 512 MB
    Memory limit: 768M
    Max Memory limit: 256M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: en_GB
    Timezone: Europe/London
    Admin Email: [email protected]
    Debug Mode: Inactive

    == Theme ==
    Name: Hello Elementor
    Version: 3.1.1
    Author: Elementor Team
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en-GB
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36

    == Active Plugins ==
    Akismet Anti-spam: Spam Protection
    Version: 5.3.3
    Author: Automattic – Anti-spam Team

    Burst Statistics - Privacy-Friendly Analytics for WordPress
        Version: 1.7.2
        Author: Burst Statistics - Stats & Analytics for WordPress
    
    Code Snippets Pro (Premium)
        Version: 3.6.5
        Author: Code Snippets Pro
    
    Complianz | GDPR/CCPA Cookie Consent
        Version: 7.1.0
        Author: Really Simple Plugins
    
    Elementor
        Version: 3.24.5
        Author: Elementor.com
    
    Elementor Pro
        Version: 3.24.3
        Author: Elementor.com
    
    FileBird Lite
        Version: 6.3.2
        Author: Ninja Team
    
    ManageWP - Worker
        Version: 4.9.20
        Author: GoDaddy
    
    PhastPress
        Version: 3.4
        Author: Albert Peschar
    
    Rank Math SEO
        Version: 1.0.229
        Author: Rank Math
    
    Rank Math SEO PRO
        Version: 3.0.72
        Author: Rank Math
    
    Really Simple Security
        Version: 9.0.2
        Author: Really Simple Security
    
    Solid Security Basic
        Version: 9.3.3
        Author: SolidWP
    
    TablePress
        Version: 2.4.2
        Author: Tobias B?thge
    
    UpdraftPlus - Backup/Restore
        Version: 1.24.6
        Author: TeamUpdraft, DavidAnderson
    
    WP Meteor
        Version: 3.4.7
        Author: Aleksandr Guidrevitch

    == Must-Use Plugins ==
    burst_rest_api_optimizer.php
    Version:
    Author:

    installatron_hide_status_test.php
        Version: 
        Author: 
    
    ManageWP - Worker Loader
        Version: 
        Author: GoDaddy

    == Elements Usage ==

    container : 2
        button : 1
        container : 14
        divider : 1
        heading : 10
        html : 1
        image : 4
        menu-anchor : 1
        nested-tabs : 1
        text-editor : 6
    footer : 1
        button : 1
        container : 2
        text-editor : 3
    header : 1
        container : 2
        html : 1
        nav-menu : 1
        theme-site-logo : 1
    popup : 1
        button : 1
        container : 4
        heading : 1
        image : 1
        text-editor : 1
    section : 5
        container : 12
        divider : 1
        heading : 10
        image : 4
        shortcode : 1
        text-editor : 10
    widget : 0
        button : 1
        image-box : 2
        tabs : 1
    wp-page : 10
        blockquote : 10
        button : 1
        container : 63
        divider : 4
        form : 1
        heading : 31
        icon-list : 6
        image : 19
        image-box : 24
        menu-anchor : 10
        shortcode : 1
        tabs : 1
        text-editor : 50
    error-404 : 1
        button : 1
        heading : 3
        image : 3

    == Settings ==

    cpt_support: post, page
    allow_tracking: yes
    unfiltered_files_upload: 1
    load_fa4_shim: yes

    == Features ==
    Custom Fonts: 0
    Custom Icons: 0

    == Integrations ==

    recaptcha_v3: Active

    == Elementor Experiments ==
    Improved CSS Loading: Inactive by default
    Inline Font Icons: Active
    Additional Custom Breakpoints: Active
    Flexbox Container: Active
    Grid Container: Active by default
    Upgrade Swiper Library: Active by default
    Nested Elements Performance: Active by default
    Optimized Control Loading: Active
    Optimized Markup: Inactive by default
    Conditionally load Swiper CSS files: Inactive by default
    Plugin Onboarding: Active by default
    Default to New Theme Builder: Active by default
    Header and footer: Inactive by default
    Elementor Home Screen: Active by default
    Build with AI: Active by default
    Landing pages: Active by default
    Launchpad Checklist: Inactive by default
    Nested Elements: Active
    Editor Top Bar: Active
    Pages Panel: Inactive by default
    Element Caching: Active
    Link In Bio: Active by default
    Floating Buttons: Active by default
    Elementor Editor Events: Inactive by default
    Atomic Widgets: Inactive by default
    Display Conditions: Active by default
    Form Submissions: Active by default
    Menu: Inactive by default

    == Log ==

    Log: showing 20 of 432024-09-18 16:17:51 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.2’,
    ‘to’ => ‘3.24.3’,
    )]
    2024-09-18 16:18:01 [info] elementor-pro::elementor_pro_updater Started
    2024-09-18 16:18:01 [info] Elementor Pro/Upgrades – _on_each_version Start
    2024-09-18 16:18:01 [info] Elementor Pro/Upgrades – _on_each_version Finished
    2024-09-18 16:18:01 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘3.24.1’,
    ‘to’ => ‘3.24.2’,
    )]
    2024-09-18 16:18:03 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘3.24.1’,
    ‘to’ => ‘3.24.2’,
    )]
    2024-09-23 18:31:38 [info] elementor::elementor_updater Started
    2024-09-23 18:31:38 [info] Elementor/Upgrades – _on_each_version Start
    2024-09-23 18:31:39 [info] Elementor/Upgrades – _on_each_version Finished
    2024-09-23 18:31:39 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.3’,
    ‘to’ => ‘3.24.4’,
    )]
    2024-09-23 18:31:39 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.3’,
    ‘to’ => ‘3.24.4’,
    )]
    2024-10-01 13:17:23 [info] elementor::elementor_updater Started
    2024-10-01 13:17:23 [info] Elementor/Upgrades – _on_each_version Start
    2024-10-01 13:17:23 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.4’,
    ‘to’ => ‘3.24.5’,
    )]
    2024-10-01 13:17:23 [info] Elementor/Upgrades – _on_each_version Finished
    2024-10-01 13:17:23 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.4’,
    ‘to’ => ‘3.24.5’,
    )]
    2024-10-03 09:50:34 [info] elementor-pro::elementor_pro_updater Started
    2024-10-03 09:50:34 [info] Elementor Pro/Upgrades – _on_each_version Start
    2024-10-03 09:50:34 [info] Elementor Pro/Upgrades – _on_each_version Finished
    2024-10-03 09:50:34 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘3.24.2’,
    ‘to’ => ‘3.24.3’,
    )]

    == Elementor – Compatibility Tag ==

    Elementor Pro: Compatibility not specified

    == Elementor Pro – Compatibility Tag ==

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @nickdgreen can you try what happens if you deactivate Complianz?

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    To explain why I think this is the issue: since a few updates, the integration in Complianz has become more strict, and tracking will get blocked if you have selected “ask consent for statistics”.

    You can also try switching to cookieless tracking in Burst, this will prevent tracking from being blocked.

    Thread Starter nickdgreen

    (@nickdgreen)

    I turned off Complianz and it appeared to work so I turned off “ask consent for statistics” and Cookieless tracking then turned complianz back on. No Stats. Today I turned Complianz back off and made visits to the site – no stats. If there isn’t a better solution I’ll have to look for something that works.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @nickdgreen thanks for your detailed input, I’ll test with those settings to see what the problem is.

    Thread Starter nickdgreen

    (@nickdgreen)

    Rogier, You can have credentials for the site if it helps.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @nickdgreen I’m sorry, but that’s not possible, it’s not allowed to share credentials in any way through this forum, otherwise I’m in big trouble with the mods, even failing to say this can get me banned ??

    But I think we can get a long way through the forums!

    I think the problem is a combination of caching and settings.

    The first step is to ensure that your caching plugin is not causing the issue. So please deactivate it first.

    An important thing I just noticed when running some tests, is that the blocked scripts in Complianz are cached for 30 minutes. So after making any changes (to statistics consent for example), you’ll need to either wait 30 minutes, or add ?cmplz_nocache to your URL when you visit the site, to clear the cache.

    If I do this in my test environment, and set ‘ask consent for statistics’ to ‘no’, then I immediately see the visits in the statistics dashboard again.

    If the issue is with your caching plugin, please exclude it from any optimizations/concatenations.

    Moderator Support Moderator

    (@moderator)

    @nickdgreen

     Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

    It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

    Thread Starter nickdgreen

    (@nickdgreen)

    I’m using WP Meteor and with deactrivated it appears to work.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    @nickdgreen is it possible to exclude the burst-statistics paths from WP Meteor? That should resolve the issue then.

    Thread Starter nickdgreen

    (@nickdgreen)

    It has an exclusion function what do I need to put in it?

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    If you add ‘burst-statistics’, that should do the trick I think!

    Thread Starter nickdgreen

    (@nickdgreen)

    That doesn’t seem to work so I’ve disabled WP Meteor altogether and turned on Litespeed cache instead. Burst used to just work now it’s getting too complex. Compliance is more important than stats so I’ll leave that on. Unless there is a reliable simple solution I’ll have to reluctantly set up google.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Do you mean it also doesn’t work with Litespeed cache?

    As far as I know nothing has changed in Burst that could impact the way it works with caching plugins.

Viewing 13 replies - 1 through 13 (of 13 total)
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