• Resolved songdong8

    (@songdong8)


    I did setup app for Kakao. Test configuration was OK. But when I try to login in my site it’s not working. The message from app for Kakao is:
    “No profile data is returned from application. Please contact your administrator.”

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello.

    Thank you for reaching out to us.

    You are getting this error because the email and username are not returned from the Kakao for that specific email address, you can try from some different account and check.

    Also to avoid this you can activate the Profile Completion feature which will ask the user for an email or username if it is not automatically returned from the social provider.

    Please provide us the website URL so that we can check the issue from our end.

    You can also contact us by e-mail from the plugin support form or by e-mail at the e-mail address provided on our website. This way we can figure out the exact problem and we will be able to help you much efficiently.

    Thanks

    Thread Starter songdong8

    (@songdong8)

    my website URL is https://lawntree.co.kr/. Please check the problem.

    Hi,

    Thanks for providing the login URL.

    We visited your website and tried to log in via Kakao, and we did not face any issue attaching the screenshots for the same.

    Authentication window
    wp-login.php page

    If you are still facing the issue then please contact us by e-mail from the plugin support form or by e-mail at the e-mail address provided on our website. This way we can figure out the exact problem and we will be able to help you much efficiently.

    Thanks

    Thread Starter songdong8

    (@songdong8)

    Until that stage, I could have done it. If i press the accept and continue button,
    still “No profile data is returned from application. Please contact your administrator.”

    Hi,

    The Kakao attributes has been updated recently. We have made the changes in the latest version of our plugin, please upgrade to the latest version and let us know if you face any issue.

    Thanks

    Thread Starter songdong8

    (@songdong8)

    Thanks a lot. I solved it!

Viewing 6 replies - 1 through 6 (of 6 total)
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