Keep text together

Dear @congr,

Thank you for your topic.

Could you please provide us with the following details so that we can investigate the issue and assist you further?

1. The Poll Maker version you’re using.
2. The site link where the poll is placed.
3. Whether you have a cache plugin installed, and if so, does the page get cached?
4. Please confirm if you have the latest version of the Poll Maker plugin installed on your site.

Once we have this information, we will be able to investigate the issue and provide a solution as quickly as possible.

We look forward to your reply.

Thank you.

Hi @hyenokian

Thanks for responding, here is the information you requested.

App version: 8.4.2?
Link: https://grcc.net/obedience-seminar-poll/
No cache plugin

The text splitting is only happening on mobile (screenshot included below).

Thank you again!

Dear @congr,

Thank you for the detailed information you provided.

We reviewed your case and noticed that you’re currently using an older version.
The issue you mentioned has been resolved in the latest version (8.4.4).

We recommend updating to the latest version and testing again.

Here is the Update Guide:
https://ays-pro.com/how-to-update-upgrade-ays-pro-plugins

You can make a DB backup before updating for your safety (you can use UpdraftPlus).

Additionally, our development team has provided the following CSS fix, which you can apply to the current version you’re using.
This should resolve the issue.
To apply the fix, simply go to Theme > Customize > Additional CSS, paste the code below, and check if the issue is resolved.

Here is the CSS code:

div[id=ays-poll-container-] form .answer-title .answer-text,
div[id=ays-poll-container-] form .ays_grid_answer_span {
word-wrap: break-word;
word-break: break-word;
}

Please check this and let us know the outcome.

Thank you.

Hi @hyenokian

Thank you for the CSS code, unfortunately it didn’t work. The text is still splitting on mobile.

Dear @congr,

Thank you for your reply.

It seems there was a mistake when submitting the previous response.

Here’s the correct CSS you should be using:

div[id*='ays-poll-container-'] form .ays_grid_answer_span,
div[id*='ays-poll-container-'] form .answer-title .answer-text {
word-wrap: break-word;
word-break: break-word;
}

See the screenshot below:

By the way, as we mentioned in the previous message, you can update the plugin to the latest version, and this should also resolve the issue.

Let us know if you have more questions.

Thank you.

Dear @congr,

We’re?closing?this ticket for now as we last heard from you 1 week ago.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.