Keeps getting worse and now embedded upsells in WP-Admin

Hi @dividendninja,

Thank you for taking the time to share your feedback with us.

Regarding the embedded “Woo Payments” feature, I’d like to clarify that while we strive to offer valuable features and enhancements, we also understand the importance of providing flexibility for users. You can disable suggestions and recommendations from WooCommerce within your WordPress Admin dashboard by navigating to WooCommerce > Settings > Features > WooCommerce.com.

Furthermore, concerning the recent issues you’ve encountered, like the crash caused by the WC Stripe plugin, apologize for the inconvenience this may have caused. To mitigate such occurrences in the future, I’d recommend disabling automatic updates and testing new releases on a staging site beforehand, especially considering the complexity that can arise from various plugins within the site interacting with each other. This way you can catch any issues beforehand on the staging site before it is pushed to the live site.

If you have any further questions or need assistance with any aspect of WooCommerce, please don’t hesitate to reach out. We’re here to help.

Sandip, thanks for the reply. To your points:

“I’d like to clarify that while we strive to offer valuable features and enhancements, we also understand the importance of providing flexibility for users.”

No, point being, you didn’t ask the user if they were interested in WooPayments. You proactively installed it into the admin bar, and caused confusion with clients and myself. Proactively installing plugins without permission is the worst upsell – period. I don’t see how this provides flexibility. That is just a nonsense reply.

“To mitigate such occurrences in the future, I’d recommend disabling automatic updates and testing new releases on a staging site beforehand, especially considering the complexity that can arise from various plugins within the site interacting with each other.?“

This was a bug in the Stripe plugin itself, and had nothing to do with the plugins or site setup. It caused catastrophic failures for several people.

Asking us to double up staging sites for each client is not practical. By the time we discovered the issue (2 weeks after the plugin update) it was too late to roll back as there were new orders and site updates.

As I said, I’ve had enough of WooCommerce and we are actively looking at alternatives… even if it costs us more.

Hi @dividendninja,

Thanks for getting back and sharing your concerns.

No, point being, you didn’t ask the user if they were interested in WooPayments.?You proactively installed?it into the admin bar, and caused confusion with clients and myself.?

While setting up the store during the onboarding process of WooCommerce, it is displayed to the user which extensions are being installed on the site. Users have the option to disable any extensions they do not wish to install.

It appears this step might have been overlooked, which resulted in the installation of WooPayments. You can refer to this screenshot for clarification: Screenshot Link.

As I said, I’ve had enough of WooCommerce and we are actively looking at alternatives

We’re sorry to hear that. We value your business and would like to help address any issues or concerns.

If there’s anything we can do to improve your experience with WooCommerce, please let us know. You can reach out to us at WooCommerce.com > My Account > Support. We’re committed to providing the best support possible, and we’d appreciate the opportunity to assist you further and ensure that your WooCommerce store is running smoothly.

It appears this step might have been overlooked, which resulted in the installation of WooPayments. You can refer to this screenshot for clarification: 

Hi Sandip, that is incorrect. These were already existing sites that were installed and configured 2-5 months ago. WooPayments just appeared one day in the left hand admin sidebar.

We’re sorry to hear that. We value your business and would like to help address any issues or concerns.

Well we are trying, but you guys aren’t listening. I could go on with a ton of other development issues. The time now spent with WooCommerce development is no longer useful, compared to adopting other platforms that are already well setup and integrated.

Hi @dividendninja,

I understand the confusion. Rest assured, WooPayments is not installed without the explicit permission of an administrator. Our commitment to democratizing commerce means we prioritize giving merchants the choice to select the payment gateway that best aligns with their goals.

The appearance of the Payments tab in the WP-admin sidebar might have led to some confusion, suggesting that WooPayments was installed. The Payments tab is included in WooCommerce core as you can see in this fresh WordPress + WooCommerce installation: https://d.pr/i/3Sh9pc

If you click on the Payments tab, the screen then asks for the explicit permission of the user to install WooPayments: screenshot. It is not installed automatically.

Apologies for any confusion this may have caused. We are here to assist you with any further questions or concerns.

Well we are trying, but you guys aren’t listening. I could go on with a ton of other development issues.

Can you please share more details? We’d be happy to discuss any issues and appreciate the opportunity to assist you. You can also reach out to us at WooCommerce.com > My Account > Support.