Keeps losing feed

  • Resolved GeekGal

    (@geekgal)


    5 years, 8 months ago

    This keeps happening like every other day. Client has your pro version. Why does the token keep expiring? Extremely frustrating for client. What’s the permanent fix? See screenshot.
    2019-07-19_1243

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey GeekGal,

    Sorry for the frustration here!

    Unfortunately the expiring of access tokens is something done by Instagram and we don’t have any control over it. It seems to happen to a few unlucky accounts frequently like you seem to be experiencing.

    We now support the new API in our “Pro” version and will also support this in the “free” version soon. If you set up a business account you can try seeing if switching to the new API fixes the issue.

    Take a look at this FAQ for help with this. If you have more questions, please contact us on our website as this forum is for support of the free version only.

    Thanks,

    Craig

Viewing 1 replies (of 1 total)
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