Kept failing to backup, now won’t reinstall

  • Resolved rogbiz

    (@rogbiz)


    5 years, 11 months ago

    I had needed to move https://www.eppinghorticultural.org.uk to another host, so I used UpdraftPlus to take a full backup from the old host, installed a fresh instance of WordPress on the new host, installed UpdraftPlus, and uploaded and restored my backup. So far so good, all seemed to work and the DNS was switched over.

    I also decided to take the opportunity to move the site onto SSL – certificate installed, testing done, and apart from the odd minor glitch all was well.

    So then it was time to take a backup. I tried three times: it took unusually long with nothing happening, and then failed with the message box as below:

    ————————————————-
    https://www.eppinghorticultural.org.uk says
    Unexpected response:

    {“nonce”:”3604a041f679”,”m”:”Start backup:<Vstrong> OK. You should soon see activity in the "Last log message" field below.”} <! DOCTYPE html>
    <html lang=r”en-GB” prefix=”og: https://ogp.me/ns#”&gt;
    <head>
    <meta charset=”UTF-8″ />
    <title>Page not found – Epping Horticultural SocietyEpping Horticultural Society </title>
    <link rel=”profile” href=”https://gmpg.org/xfn/11&#8243; />
    <link rel=”stylesheet” type=”text/css” media=”all” href=”https://
    https://www.eppinghorticultural.org.uk/wp-content/themes/twentyten/style.css” />

    <link rel=”pingback” href=”https://www.eppinghorticultural.org.uk/xmlrpc.php&#8221; /
    >

    <!– This site is optimized with the Yoast SEO plugin v9.1 – https://yoast.com/ wordpress/plugins/seo/ –>
    <meta name=”robots” content=”noindex,follow”/>
    <meta property=”og:locale” content=”en_GB” />
    <meta property=”og:type” content=”object”/>
    <meta property=”og:title” content=”Page not found – Epping Horticultural Society” />
    <meta property=”og;site_name” content=”Epping Horticultural Society” />

    —————————————————————

    …so then I decided to uninstall and delete UpdraftPlus and re-install. However, now I find I cannot install it either! – I get this message:

    Installation failed: Destination folder already exists

    I’d be really grateful if someone can tell me what is going on and how to navigate my way back to normality!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi,

    It looks like updraftplus folder already exists in wp-content/plugins directory, Can you please rename the folder to updraftplus.old and then try to upload the plugin from WordPress admin > Plugins > Add new?

    Thanks,
    Harshad

    Thread Starter rogbiz

    (@rogbiz)

    Thanks, that got the plugin to install again, but it still won’t back up. The same essential message as before – any suggestions?

    Error message:

    https://www.eppinghorticultural.org.uk says
    Unexpected response:

    {“nonce”: “d9d11bfa8abd”,”m”:”Start backup:<Vstrong> OK. You should soon see activity in the "Last log message" field below.”} <! DOCTYPE html>
    <html lang=r”en-GB” prefix=”og: https://ogp.me/ns#”&gt;
    <head>
    <meta charset=”UTF-8″ /> ”
    <title>Page not found – Epping Horticultural SocietyEpping Horticultural Society </title>
    <link rel=”profile” href=”https://gmpg.org/xfn/11&#8243; />
    <link rel=”stylesheet” type=”text/css” media=”all” href=”https://
    https://www.eppinghorticultural.org.uk/wp-content/themes/twentyten/style.css” />
    <link rel=”pingback” href=”https://www.eppinghorticultural.org.uk/xmlrpc.php&#8221; /
    >

    <!– This site is optimized with the Yoast SEO plugin v9.1 – https://yoast.com/ wordpress/plugins/seo/ –>
    <meta name=”robots” content=”noindex,follow”/>
    <meta property=”og:locale” content=”en_GB” />
    <meta property=”og:type” content=”object”/>
    <meta property=”og:title” content=”Page not found – Epping Horticultural Society” />
    <meta property=”og;site_name” content=”Epping Horticultural Society” />
    …

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    If you temporarily deactivate the other plugins on your site except UpdraftPlus. Do you still get the same problem?

    Regards,
    Bryle

    Thread Starter rogbiz

    (@rogbiz)

    Hi Bryle,

    I deactivated all plugins and it successfully backed up (although took almost 5 hours – I think I’m running short of space on my host package, so I deleted a load of unused images). I then started turning back on, but as soon as I added anything it seemed to fail. Then I noticed as I kept trying that I’d go to do another test, and despite the error message, the backup was still running. After turning all plugins back on, I still get this error popup, but the backup continues and seems to complete successfully. All a bit strange but at present at least I have a workable backup solution.

    Thanks!
    Roger

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Apologies for the delay.

    Please could you send us a list of the other plugins that you reactivated and encountered the issue?

    Thread Starter rogbiz

    (@rogbiz)

    Hello, list is as follows:
    Askimet
    All-in-1 Events
    Better Search Replace
    Contact Form 7
    Email Encoder
    Foo Image Lightbox
    Foo Gallery
    Hide Title
    Jetpack
    List Category Posts
    Mailpoet 2
    No Page Comments
    OSE Free SSL
    Pootle Pagebuilder
    Redirection
    User Registration
    Wordpress Version
    WP Google Maps
    WP Maintenance [not deactivated]
    WP Rollback
    WP Ultimate Recipe
    Yoast

    Hi,

    It looks like this is a fake plugin “Askimet”

    Would you like to install legitimate Akismet Anti Spam plugin?
    https://www.ads-software.com/plugins/akismet/

    If this is the case you can remove the plugin called Aksimet and install the above plugin instead,

    Let us know if removing the Aksimet plugin, and installing https://www.ads-software.com/plugins/akismet/ helps to fix the issue?

    Thanks,
    Harshad

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi @rogbiz,

    Apologies for the delay.

    It appears that your site may be encountering a memory limit error, but a security module is masking this with a 404 error.

    Please could you ask your hosts to check the PHP error logs for any fatal errors?
    These logs should show the original error that is being masked.

    Thread Starter rogbiz

    (@rogbiz)

    Thanks @dnutbourne, I’ll check this out and get back to you.

Viewing 9 replies - 1 through 9 (of 9 total)
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