key is not valid

  • Hello everybody!

    I baught a basic key for 1500 abonnents and I cant activate it. I followed the instructions and copy and pasted the key into the right field. This results in the followeing error message:

    Your key is invalid.

    Your key is not valid for the MailPoet Sending Service.

    Your key is not valid for MailPoet Premium.

    After that I followed the instructions on the help site, I made shure its the correct key, I activated, deactivated and deleted mailpoet premium, I changed the sending method and I contacted my hoster to make shure that mail poet is withe listed. I also checked wheater the sending email adress is correct and I only use the newsletter on one site. I also created several new keys to make shure thats not the problem!

    Mailpoet is sending emails with my hoster now, but this doesnt work its only sending a fews emails every day. thats why I bought the key!

    What can I do to make this work? its useless for me if I cant send emails!

    all the best Sylvana

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi Sylvana,

    Do you see one of these errors when validating your key: https://kb.mailpoet.com/article/319-known-errors-when-validating-a-mailpoet-key?

    If so, please follow the instructions to resolve the error.

    Thread Starter sylvana82

    (@sylvana82)

    Yes I did see that help site and I followed all of its instructions! It didnt help! I am using only one website and I disconected it just to make shure. I also set up new DNS records….I did all the help section said- Nothing helped!

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @sylvana82,

    Thank you for confirming that.

    I was searching our systems but didn’t find any accounts associated with the rabenkr?uter.at domain you included in your initial post here. Since you mentioned you have a paid plan, please reach out from the “Support for paying customers” form linked on our support page here so we can investigate the issue you’re having with your license key: https://www.mailpoet.com/support/

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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