Klarna

@maykbiletti What specifically was a pain in setting up Klarna? All you really should have to do is enable Klarna in the plug-in settings and then enable it in your stripe dashboard.

Update: I have sent a request to Stripe support and copied your email address (the one associated with your Stripe account). Hopefully that can provide some additional insight.

In the meantime please perform the following test.

1. Using an incognito browser mode, try to make a Klarna purchase as a guest user. Make sure you are a guest user and not logged in. That will ensure the test is clean and it’s nothing to do with your account as an admin.

• This reply was modified 4 years, 5 months ago by Payment Plugins.

Hi

Done. But still comes the same Error. All other paymentmethod works. But klarna not.

The pain was i waited 3 Month to get it live from Stripe. And 50 Email with 10 different people.

@maykbiletti,

Ok I was able to review the log entry for the guest checkout you created. All the data coming from the plugin is correct so we’ll have to wait for Stripe to reply to that email I copied you on.

One important thing I noticed is your account is currently inactive for card payments because you need to provide additional information. Here is what I see:

Provide additional information in order to keep this account in good standing.
INFORMATION NEEDED
Business registration
DUE
next month

You should login to your Stripe account and fill out the missing information to rule that out as a potential cause.

Hi

Ok I will update that. But i don’t think is that.

@maykbiletti

Ya maybe not but it’s still information you need to provide to keep your Stripe account active. Another thing to check is login to your Stripe dashboard then click the Settings tab (gear icon on lower left hand side). Under “Payments and payouts” click “Payment methods.” What does it say for Klarna? Is there a status or anything present?

Hi

It says Klarna Beta live

@maykbiletti ok thanks for confirming. We’ll have to wait on a reply from Stripe. This is something they will have to troubleshoot on their end. I know that’s not the answer you want to hear but it’s not looking like a plugin issue.

@maykbiletti,

Stripe just called me and informed you that you will need to contact them directly via their support email. Provide them the following info in your email and please copy me:

Req ID: req_AerPoC9NNpvGJR

Account ID: acct_18qi4MDGLKOO3nck

@mrclayton

I have now updated Company Details. Could you check if all is okay now also for creditcard?

@maykbiletti,

Quick update. I am working with Stripe’s technical team as I was finally able to re-create the issue on my end. It looks like it’s a bug on Stripe’s end where the source status is changed to failed when the Klarna.init function is called. I will update this thread as I know more.

Hi

Super thank you so much. Do you know if it works on others? The one who opened this thread hat the same problem. Do you know if he has solved it.

I have another shop. And stripe is not able
For 6 monthes to set Klarna live. It’s still pending and the support are not able to help.

@maykbiletti

Klarna has logic which takes into consideration things like the customers billing address, order amount, etc. when rendering the payment options.

So based on your order criteria Klarna is determining that the payment options should not be shown on the checkout page. The problem is that logic is happening in a black box and so there’s no way of knowing why the payment option is not being provided.

The merchant that opened this ticket did not have to resolve anything. There are of course many instances of Klarna working correctly because their selection criteria for the order was met and so the payment options were shown.

For example I am able to re-create the issue when I create an order that is under $100 and in USD currency. If I change the shops currency to EUR I see payment options so that tells me that Klarna is deciding to not show payment options based on something to do with USD currency.

My shops are only in Euro.

But on 1 stripe account Klarna is live
And on the other not. This is what I don’t
Understand.

@maykbiletti I can’t answer questions about why one account has Klarna and why another doesn’t or why it is taking a long time for it to get setup for you. Those are questions only Stripe can answer for you.