• Resolved adashdesign

    (@adashdesign)


    My Klarna does not work. Klarna Checkout error (Unauthorized) is displayed again and again. what can this be?

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Krokedil

    (@krokedil)

    Often when getting a Unauthorized error you can try these things first:

    401 – Unauthorized
    If you receive this error message it usually means that you are using your credentials for the wrong plugin. It could also mean that the username and/or password is incorrect, try copying & pasting instead of typing in directly and double check for whitespace. If you need support, you should email your regions Klarna Merchant contact.

    Link to our documentation regarding error codes:
    https://docs.krokedil.com/article/267-klarna-checkout-error-codes

    If this does not help you, you need to contact Klarnas merchant support as this is an account related issue. We as a third party developer has no access to this info so Klarna is the only ones that can help you in this case,

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