Klarna Checkout in combination with Vipps Checkout

  • Resolved blaudis

    (@blaudis)


    1 year, 4 months ago

    Hi!

    I’ve been trying to test and search for a solution to this, and also been in contact with Vipps. I hope maybe you can shed some light on this, or possibly also have a solution.

    Most of my customers prefer using Vipps. They are familiar with the GUI and solution. Still, some of my customers prefer paying with Klarna.

    As most of my customers prefer using Vipps, I’ve set up Vipps Checkout as the default checkout. You go straight from cart to Vipps Checkout. When in Vipps Checkout, I have a link customers can choose to click to go to the default Woocommerce Checkout. Here they can choose paying with Klarna.

    (I know customers can pay with Vipps using Klarna Checkout, though, because many of my customers aren’t familiar with Klarna, they only trust the GUI they know – which is Vipps Checkout.)

    The problem is that Klarna Payments (not Checkout) in the default Woocommerce Checkout seems to fail more often than it succeeds. I don’t know if it is the customers who are doing something wrong or not going through all steps or if it is something with the Woocommerce Checkout in general.

    What I would like is for customers when in Vipps Checkout, they can click a link taking them to Klarna Checkout.

    As I understand Klarna Checkout replaces the standard Woocommerce Checkout, whilst Vipps Checkout has it’s own link. When activating both Klarna Checkout and Vipps Checkout, the problem is that for some reason also the Vipps Checkout fails to load – even when using the specific Vipps Checkout-link. Instead of loading Vipps Checkout it loads the standard Woocommerce cart page.

    Do you know of any solution that would work, using both Vipps Checkout and Klarna Checkout?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support montazar

    (@montazaraj)

    Hello @blaudis !

    I visited your store. The link on the Vipps checkout page seem to redirect the customer to the WC checkout page without setting the chosen payment method to one of the Klarna gateways like we do here.

    Regarding the customer being redirected back to the cart page. I suspect an HTTP 4xx error was encountered. You should see a base64 encoded string in the browser’s address field or in the Klarna Checkout log in WC (provided you have logging enabled). We’re still working on finding a better solution for this issue.

    Thread Starter blaudis

    (@blaudis)

    Thank you for replying, @montazaraj !

    You are right! The Klarna-link on the Vipps Checkout-page is redirecting to WC Checkout. I had to turn off Klarna Checkout in order to receive orders and payments.

    My coding skills are quite weak. The codes you linked to, will they solve any of my issues? Or is it to have Klarna as the chosen payment for WC Checkout?

    And if I understand you correctly; there are no solutions at the moment to have both Vipps Checkout and Klarna Checkout activated at the same time? But you are working on finding a solution for this?

    Thank you again for looking into this!

    Plugin Support montazar

    (@montazaraj)

    The code example I sent is to have Klarna Payments set as the chosen payment method for WC, which should be set before redirecting the customer to the standard checkout page. I do not know how you’re handling this redirection, but if you could provide me with the code, I might be able to help you set this up.

    You should be able to have both gateways enabled at the same time. On the payment settings page, have you tried placing Klarna Checkout at the bottom? This way, if an HTTP 4xx error occurs, you’ll be instead redirected to the topmost payment gateway instead of the cart page. I am not sure if this will still be the case, since Vipps Checkout redirects the customer to a completely different checkout page. Please give it a try!

Viewing 3 replies - 1 through 3 (of 3 total)
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