Klarna icon missing

Hi,

I see that you are using Autoptimize on your site. Can you try and deactivate that and see if you see the icon? It might be that you need to re-configure Autoptimize

Best regards

Andreas
Krokedil

pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

hope this helps debugging,
frank (ao dev)

@optimizingmatters

Thanks Frank for jumping in with info ??

Best regards

Andreas

@silas2209

How have you implemented this on your page? Special code? The checkout page seems to work fine with logos etc.

Best regards

Andreas

I use an almost unchanged Storefront Theme.

The content of the page is

<!-- wp:shortcode -->
[payment_methods_info]
<!-- /wp:shortcode -->

<!-- wp:paragraph -->
<p><a href="https://pyrostube-goslar.de/datenschutzerklaerung/#m326">Datenschutzhinweise zu Zahlungsdiensleistern</a></p>
<!-- /wp:paragraph -->

Hi @silas2209 and all,
Per discussion with Klarna & Krokedil, we now have an planned approach to resolve this issue, and this enhancement is targeted to be included in the next release of the Woo Klarna Payments plugin.

Because the Woo KP plugin is coded to dynamically retrieve payment method info, including the image, from Klarna real-time when the Klarna Payment methods are presented in Woo checkout, there currently isn’t an image available to display in scenarios like this one external to Woo checkout. This dynamic approach works great for Woo checkout real-time to enable payment methods to be driven by Klarna dynamically, specific for each merchant’s Klarna contracted configuration, based on the response of the Klarna Payments create_session call ( documented at: https://developers.klarna.com/documentation/klarna-payments/single-call-descriptions/create-session/) but it did not yet cover the payment method image outside of Woo checkout.

Thanks for your patience for this issue and we’re all looking forward to a resolution soon.

Hi again @silas2209 ,
A small update that the fix is available that will hopefully work for your case, and we are targeting a release next week.

Hi @silas2209

The shortcode [payment_methods_info] should now work with the latest version of Klarna Checkout for WooCommerce.

Best regards

Andreas

The Klarna Payments for WooCommerce plugin release (applicable for @silas2209 ) with a fix for this issue is scheduled for tomorrow (Nov 10).