Klarna not working “Invalid credentials error”

  • Resolved Moussaab

    (@moussaab)


    3 years, 7 months ago

    Hello,

    I activated Klarna on my stripe account, and I connected it to the plugin. When I try to use Klarna to pay, I have this error “Invalid credentials”.

    Please advise

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @moussaab,

    The error Invalid credentials can only be resolved internally by the Stripe team. It is the result of a misconfigured internal setting based on what I have seen from other merchants that got that error.

    Reach out to Stripe’s customer support and they should be able to assist you.

    Kind Regards,

    Thread Starter Moussaab

    (@moussaab)

    Hello @mrclayton

    Thank you for your advise. I reached out to Stripe and they said that this is normal, since my company is registered in the US and the client was in Finland. Klarna does not allow cross-country payments.

    Besides that, if the client pays using Klarna, where can I find the information regarding the payment option that was chosen by the client (pay later or now)?

    I could not find this on the order page. The notes show “Klarna” but no further details.

    Thank you for your help

    • This reply was modified 3 years, 7 months ago by Moussaab.
Viewing 2 replies - 1 through 2 (of 2 total)
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