Klarna order ID is missing, Klarna order could not be captured at this time

  • Resolved steblo94

    (@steblo94)


    1 year, 1 month ago

    Hi,

    On my website, we have 2 orders that have been processed as normal. But the last order has been set to “Processing” (as it should), but when trying to “Complete” that last order, it goes to “Pending”. The order is not received in Klarna Merchant, and when looking at the order log, it says “Klarna order ID is missing, Klarna order could not be captured at this time”.

    If the order wasn’t processed by Klarna, then how could it be set to “Processing”, and not cancelled?

    Do you have a fix for this?

    Can you please take a look at this and get back to me? Please let me know if you need something else from me.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Andreas – Krokedil

    (@boozebrorsan)

    Hi!

    Can you reach out to us through https://krokedil.com/support/ as we will need to have screenshots and logs sent to be able to look at this. That info should not be posted here in the forum.

    Thread Starter steblo94

    (@steblo94)

    Hi again!

    Thanks I’ve sent in to the contact form.

    Plugin Support Andreas – Krokedil

    (@boozebrorsan)

    Resolved:

    The reason for why the orders get set to On Hold is because a user has manually set a Pending Payment order to Processing which is not possible since the order is missing a Klarna orderID and therefore the order is set to On Hold by our plugin. If this On Hold order that you have was not manually set to Processing the order should most likely be cancelled since the order is missing a Klarna orderID and therefore it is not a correct order to be processed. So the main issue is that for some reason Pending Payment orders are manually handled which they should not be.

Viewing 3 replies - 1 through 3 (of 3 total)
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