Klarna payment fails with error payment_intent_authentication_failure

  • Resolved schischo

    (@schischo)


    2 years, 9 months ago

    In test mode every payment method with Klarna works fine. In live mode klarna “pay later” and “pay in slices” fails after entering phone number and date of birth on selected payment method at redirected klarna page. The error appears for all customers.

    Last event date of failed payment:

    {
    “id”: “pi_3L0SHrDaWHBFUxTE0MDblTJf”,
    “object”: “payment_intent”,
    “last_payment_error”: {
    “code”: “payment_intent_authentication_failure”,
    “doc_url”: “https://stripe.com/docs/error-codes/payment-intent-authentication-failure”,
    “message”: “The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.”,`

    …Further information is personal data.

    The Stripe Support was activated on this issue. They told us, that on their side is everything fine, that we are activated for klarna api payment and we should contact the plugin developer.

    We would like to offer the Klarna service to our customers and therefore ask for your support.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @schischo

    The Stripe Support was activated on this issue. They told us, that on their side is everything fine, that we are activated for klarna api payment and we should contact the plugin developer.

    Unfortunately that’s what they always say and it’s usually a Klarna to Stripe integration error and not something related to the plugin.

    Can you provide your account ID so we can report this to Stripe internally?

    Kind Regards,

    Thread Starter schischo

    (@schischo)

    @mrclayton

    acct_1IQUzxDaWHBFUxTE

    Many thanks in advance!

    • This reply was modified 2 years, 9 months ago by schischo.
    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @schischo,

    After reviewing your logs, this error is not triggered by the Stripe plugin. It’s an error that’s occurring directly on the Klarna hosted page. For some reason it was failing authentication.

    Unfortunately it’s not something we can control via the plugin.

    Have you tried again recently?

    Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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