Klarna “Sofort bezahlen” deaktivieren

  • Resolved lenaka

    (@lenaka)


    3 years ago

    Hallo,
    gibt es eine saubere M?glichkeit, nur Rechnungs- und Ratenkauf anzubieten und die Option “Sofort bezahlen” auszublenden? Lastschrift macht für meinen Shop keinen Sinn und von Sofortüberweisung habe ich gelesen, dass diese Methode nicht sicher ist weil man zwar sofort eine Zahlungsbest?tigung bekommt, diese aber seitens Klarna innerhalb von 2 Tagen zurückgezogen werden kann wenn der Kunde doch nicht zahlt bzw. sein Konto nicht gedeckt ist. Im schlechtesten Fall ist die Ware dann aber schon verschickt.
    Daher würde ich diese Zahlungsoption gerne komplett deaktivieren.

Viewing 7 replies - 1 through 7 (of 7 total)
  • lindareinhold

    (@lindareinhold)

    Hi @lenaka Lenaka,
    ?
    ?Unfortunately we don’t have support on Germany, can you write on English, so we can help you out.

    Thread Starter lenaka

    (@lenaka)

    I asked if there is a clean way to offer only “invoice” and “slice it” and hide the option “pay now”? Direct debit makes no sense for my store and from Sofortüberweisung I have read that this method is not safe because you get immediately a payment confirmation, but this can be withdrawn by Klarna within 2 days if the customer does not pay or his account is not covered. In the worst case, the goods are then already shipped.
    Therefore, I would like to completely disable this payment option.

    lindareinhold

    (@lindareinhold)

    Hi @lenaka,
    ?
    ?Thank you for the translation. This is something you need to contact Klarna for, they can answer you better on this. When merchant wants other payment solutions or inactivate payment solutions on their agreements, Klarna activates/deactivates them, and that’s why I recommend you to contact them directly regarding this question.

    Thread Starter lenaka

    (@lenaka)

    Hello,
    I contacted Klarna and they told me that, since 2022, they no longer offer the possibility to disable specific payment methods.
    So, what can I do now? Other payment providers (Mollie / Stripe) offer the option to inidivually enable/disable Klarna payment methods within the plugin – so does that mean that I have to choose another plugin or is there another way to achieve this with your plugin?

    krokedilmartin

    (@krokedilmartin)

    Hello lenaka

    It is not possible to enable/disable specific payment methods from Klarna in the plugin.
    Please contact Klarna merchant support for more information:
    https://docs.krokedil.com/klarna-for-woocommerce/general-information/contact-merchant-support/

    Thread Starter lenaka

    (@lenaka)

    As said, I already did so. Klarna Merchant Support told me that is was possible to enable/disable specific payment methods until the end of 2021. But now, its not possible anymore, they only offer the “full package”.
    Any ideas what to do now? Can you imagine to integrate that feature in your plugin as other plugins do (Mollie/Stripe)?

    krokedilmartin

    (@krokedilmartin)

    Hello lenaka

    There are no plans for development of this feature.

Viewing 7 replies - 1 through 7 (of 7 total)
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