• Resolved kubadrex

    (@kubadrex)


    Hello, I saw couple of topic with the same issue but none of them got some solution.

    The problem I’m facing is that when paying with Klarna, order status is not changed, even the payment was successful (I got the “Thank you” page in WC, transaction is also successful in Stripe dashboard). Order status stays at “Pending payment” and got cancelled eventually due to the missing payment. Transaction mode is set to “Test mode”.

    I’m using your plugin in version 3.9.9.

    I’m attaching the required logs that I found in another topic – I have erased some data for security reason.

    My webhook is Listening for 9 events:

    • charge.dispute.created
    • charge.failed
    • charge.refunded
    • charge.succeeded
    • checkout.session.expired
    • payment_intent.payment_failed
    • payment_intent.succeeded
    • source.chargeable
    • source.failed

    Let me know if anything else is needed

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @kubadrex,

    Greetings from Webtoffee!

    We acknowledge and appreciate the effort you devoted to sharing all the pertinent information to debug the issue. It appears that the Webhook event does not indicate any issues for order ID 9811. A similar issue has arisen for other users in the past, often due to an incorrect webhook secret. This typically occurs when transitioning from a staging to a production domain.

    When migrating the site from staging to live, it is essential to verify that the webhook secret has been updated in the plugin. Could you please investigate this possibility?

    Thread Starter kubadrex

    (@kubadrex)

    Hi @webtoffeesupport,

    that helped – thank you so much!

    For the people that will read this task in the future – the webhook secret that you need to use can be obtained by going to Stripe Dashboard > Developers > Webhooks > select your desired webhook now > Signing secret > Reveal

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Klarna – status order not changed’ is closed to new replies.