Kognetics bot repeating itself over and over not following prompt

  • Resolved mdmediaco

    (@mdmediaco)


    7 months, 1 week ago

    The chat bot was installed and working perfectly for about a week. No plugins were added nothing was updated but one day the bot started repeating itself using the first line of my prompt and will not move on. The line is “thank goodness, my calendar just pinged me but I didn’t want to disturb you. Are you still in the market for [niche product]”

    This is the first reply then the bot is supposed to move on and qualify the lead with several more questions. The problem is also universal because every assistant I’ve set up uses a similar prompt with that first line. The only difference is the qualifying questions. However, on all my bots it’s stuck on that opening line.

    Ps. also tried in incognito window to check if it was a cache issue. same issue on all bots. It says the first part line of the prompt right then repeats itself no mater what I type. I have been able to trick the bot into giving me the response that’s supposed to be triggered if a lead is mad/upset when I curse at it so that makes things even more confusing because It seems to still be referencing my Prompt somehow.

    Pss. I played with things and fixed the issue on my PC but 3 others on my team are still experiencing the issue. one is in Vancouver BC, another is in Dallas, TX, another in Spain. They all still have the issue but I don’t. A mystery indeed! My team can’t sell without a working kognetics plugin. Please help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author kognetiks

    (@kognetiks)

    Hello mdmediaco (@mdmediaco),

    Yes, it looks like it stuck. I’ve tried a couple of different scenarios – yes, no, yes I’m looking for a new car.

    I’m not sure that I can tell what’s going on here from the browser side. Are you able to jump on a call today (Thursday)?

    During that call I’d like to look at a few settings to see what we can do to get this working for you.

    Can you reach out to me directly at support at kognetiks dot com?

    I’m pretty open today except between 12 and 3 and open all day Friday if that works better for you.

    Let me know.

    Stephen

    Thread Starter mdmediaco

    (@mdmediaco)

    thanks for the quick response and willingness to get in to things and resolve my issue with the plugin. Very grateful for this kind of proactively from a plugin author. Steven, I sent you an email from sec 1 dead at gmail dot com

    Plugin Author kognetiks

    (@kognetiks)

    Hello mdmediaco (@mdmediaco),

    I’m going to close this issue for now because we found a temporary workaround.

    In the meantime, I will continue to look for a permanent resolution to this issue.

    Stephen

Viewing 3 replies - 1 through 3 (of 3 total)
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