Large pptx file won’t download

  • Kwarr

    (@kwarr)


    2 years ago

    This plugin works beautifully for all except a large (76MB) Powerpoint file; with that file it throws the user out to the error page instantly (so it would not seem to be a timeout problem).

    force_dl is not working, even with the PDF file on the same page – I definitely do not want the user to try to open a large pptx file in the browser!

    [easy_media_download url=”https://oneworldlink.org.uk/wp-content/uploads/2022%20OWL%20Teachers%20Mtg%201st%20Nov.pptx” text=”Teachers meeting” force_dl=”1″]

    Browsers: chrome, edge
    Wordpress: 6.1.1
    Easy download: Version 1.1.8

    Help would be much appreciated

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Noor Alam

    (@naa986)

    @kwarr, The file URL is not valid. If you directly go to this URL it will show a 404 (not found) error: https://oneworldlink.org.uk/wp-content/uploads/2022OWLTeachersMtg1stNov.pptx

    Thread Starter Kwarr

    (@kwarr)

    Thank you for your reply @naa986.

    I have tried all sorts of solutions and discovered that there is a download (but not upload) block on .pptx files on the whole site – the problem is _not_ with your plugin.

    I am flumoxed – have tried disabling any plugins that might remotely affect downloads. I tried another website hosted by the same provider and there was no problem.

    Suggestions welcome

    Plugin Author Noor Alam

    (@naa986)

    If the issue persists after disabling all the plugins I would recommend you to contact your web host. The uploads directory is showing a parking page.

Viewing 3 replies - 1 through 3 (of 3 total)
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