Las cantidades de los productos de mi tienda se cambian se cambian a 0

  • Desde hace unas semanas mi sitio web presenta el mismo problema, el cual es que las cantidades que actualizo al momento de gestionar mi inventario, no se guardan o simplemente se ponen en “0” luego de cierto tiempo. El soporte de woocommer me informa que es un error del stock manager, por lo tanto me comentó de comunicarme con ustedes. Quedo pendiente

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author storeapps

    (@storeapps)

    @saicg

    Could you please create a test product using WooCommerce > Products and try reproducing the same issue using Stock Manager for WooCommerce and let us know how it goes for you?

    Also, please update the plugin to latest version [v3.0.0] if you haven’t already and then have a check. Let us know if it works after that.

    If the issue still persists, then we’ll need to isolate what’s really causing this problem. Here’s something that will help:

    • Install a free theme like Twenty Twenty or Storefront but do not activate/switch your current theme
    • Install the free plugin Health Check & Troubleshooting on your site – this plugin is developed by the www.ads-software.com team and is pretty good at diagnosing problems in such situations.
    • Once the health check plugin is installed, keep only WooCommerce and Stock Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected.
    • Here’s a nice article that explains this process.
    • Reply to this same email and share your findings with us… Were you able to reproduce the issue? What were the exact steps?
    • If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem

    Do try the above steps and let us know your views.

    Thread Starter saicg

    (@saicg)

    El problema persiste, al parecer el stock de mis productos no se está actualizando

    Plugin Author storeapps

    (@storeapps)

    @saicg

    It seems that the issue is specific to your site. So, to speed up the investigation process, it would be really helpful if you could let us investigate the issue on your site.

    Here’s a secure way for you to give us administration access to your site:

    • Please go to your site’s WordPress Admin, install and activate the free WordPress plugin –?Temporary Login Without Password?(the plugin is developed by our own team, and used by top plugin developers like Yoast and others).
    • From that plugin, create a new temporary login link with administrator access, and one-month validity. We just need the temporary login link, you can use any of your own email addresses as the account email address.
    • Share the secure login link with us here.
    • Please also share steps to reproduce the issue in as much detail as you can.

    Once this is done, we will access the site and diagnose the problem.

    If for some reason you can not grant access to your live site, another option is for you to set up a staging site, replicate the problem there, and provide access to that.

    Alternatively, you can also have a check with our best store management plugin – Smart Manager using which you would be able to manage any custom field for any custom post type like WooCommerce Products, Orders etc.

    Request you to kindly have a check with the Smart Manager demo for your reference.

    P.S. Do not share the temporary login link in this comment.

Viewing 3 replies - 1 through 3 (of 3 total)
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