Last name issue

Hey @aravind21 , how are your users registering?

And what do the logs show? https://wpfusion.com/documentation/getting-started/activity-logs

Is it possible there’s a hidden “last_name” field on your registration form that might have the value “1” in it?

If you’re not collecting last names during registration it’s also possible to just disabled the Last Name field from sync: https://wpfusion.com/documentation/getting-started/syncing-contact-fields/

Cheers
Jack

The issue is happening intermittently and not all users have their lastname as 1. Some of the users have there lastnames. There no hidden field with lastname as 1.

The users are registering from a signup form created using buddyboss platform plugin. Since the issue is not occuring all the time, I don’t think that is the cause of the issue.

The logs does show the last name of the user as 1. But doesn’t show any error.

We are collecting lastnames of the users while registration.

Any other ideas why the issue is happening ?

• This reply was modified 2 years, 4 months ago by aravind21.

@aravind21 Hmm interesting. Can you send a link to your registration form and also a screenshot of the logs showing the “1”?

One thought… Do you have the HubSpot plugin installed? Can you check and see if you’ve enabled support for Non-HubSpot Forms: https://knowledge.hubspot.com/forms/use-non-hubspot-forms

This tries to automatically detect your form fields and sync them to the contact, but it can sometimes get confused. If there’s a “1” or a checkbox on the form, it could think this is the last name, and overwrite the real last name.

But if that was the case the 1 would only show up in HubSpot, not the WPF logs, so if the 1 is showing in the logs I’m not sure. Seeing a screenshot would help. Thanks.

Here’s the link for user registration form: https://members.worldlinkmedical.com/register/

The logs of a user can be found in here https://drive.google.com/file/d/1JzTq0qzQt9cFwuB-93yRNCP7XHgMMBEn/view
not sure why the other info like firstname is missing in the logs

The support for non-HubSpot forms is enabled.

Let me know if you need anything to analyse the issue.

• This reply was modified 2 years, 4 months ago by aravind21.

Thanks. There is actually no last_name field on your form, you can see the POSTed form data here: https://i.wpfusion.com/9svD45. So that’s the main problem.

You have field_2 which contains the last name, but this is a BuddyPress XProfile field. We only support XProfile fields in the full version of WP Fusion: https://wpfusion.com/documentation/membership/buddypress/#syncing-custom-fields

After the user is registered, BuddyPress then copies field_2 over to last_name, but we don’t support this in WPF Lite because it’s part of our BuddyPress integration.

The Lite version syncs these core fields (https://i.wpfusion.com/c6ep9h), but none of those fields are on your registration form.

You could try adding a new field for sync in the settings called field_2 to see if that makes it work: https://wpfusion.com/documentation/getting-started/syncing-contact-fields/#additional-fields.

You could also try enabling Push All in the General settings https://wpfusion.com/documentation/getting-started/general-settings/#push-all, which *might* make it detect the name change and sync it when BuddyPress copies the XProfile data over to the wp_usermeta table (although this will result in a duplicate API call).

The 1 is coming from the legal_agreement field.

Our logic for user registrations tries to find a name by looking for HTML inputs using the following logic:

last_name
lname
last_*
l*

Since there’s no last name field on the form, it treats the first form field that starts with l as the last name… to try to avoid creating a contact without a name.

In your case that’s the legal_agreement checkbox, which is checked, and equals 1.

If you can’t get it to work by registering the custom field then you will need to make sure that your form has first_name and last_name fields on it to sync properly (or update to the full version of WP Fusion which does support XProfile custom fields) ??

Actually I think we are using the full version of WPfusion. Where can we enable this XProfile custom fields in WPfusion ?

They will show up for sync under the BuddyPress (or BuddyBoss) header in the Contact Fields list, like this: https://i.wpfusion.com/VuTquo

Okay, I can find the buddypress section https://drive.google.com/file/d/1W_1f7eurjPpYmpz3CbvWclCLXsjQNvK0/view?usp=sharing

But I can’t find the additional fields shown in the image you shared. May be it is not a full version. Can you provide some resources or hooks to develop a custom implementation ?

• This reply was modified 2 years, 4 months ago by aravind21.

That setup looks right, so in that case the Last Name should be syncing.

Since you’re using the full version of WP Fusion, it should all work automatically ??

There may be some conflict on your site, we’d be happy to take a look at that for you.

Since this is the support forum for our Lite (free) plugin, I’d invite you to put in a ticket at https://wpfusion.com/contact/ with your license key and a login to the site and we’ll check it all over and get everything working for you ??

Hey, Is it possible to change the lastnames of the existing users in hubspot. Replacing the ‘1’ with their actual lastnames in wordpress ?

Yup just do a Push User Meta operation ??

https://wpfusion.com/documentation/tutorials/batch-operations/#push-user-meta