Last Order Not Synchronized

  • Resolved plappermaul

    (@plappermaul)


    4 years, 6 months ago

    Hi there,

    could you please help:

    Is there any document summarizing when an order is synched?
    Are orders marked as “in Bearbeitung” (in progress) synchronized? Or only orders marked as “finished”? Can we change that?

    The status “in Bearbeitung” (in progess) is automatically set as soon as the payment was completed. So these orders should be synchronized I would say. “Finished” is a status that is set manually.

    As we want to synchronize orders and set a tag, that triggers an automation this would be important.

    Our last order was not synchronized so the contact is not in the audience. The second last was synchronized (had the same status!)

    Any idea here? We have the latest version of the plugin installed.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Thanks for reaching out. Adding subscribers to your audience is essential, and I am happy to help out here. If the customers have subscribed at checkout, there are a couple of things that you will want to double-check and ensure were completed.

    To see your customers and subscribers on your MailChimp list as well as your store’s customer list, all of the following must be done:

    – First, verify that the customer has accepted marketing at checkout, you can see this by viewing the customer on the order. If mailchimp_woocommerce_is_subscribed is equal to 1 they opted in at checkout. You can see this in the Custom Fields (usually below the order details).
    – If your list has required fields like FNAME and LNAME, please check to make sure there are values being submitted from your store to the Mailchimp audience. It may be necessary to uncheck these required fields in Mailchimp.
    – Verify that the email address has never been deleted from that list in MailChimp (deleted emails cannot be added back).

    A few other possible reasons that could cause an email not to be added to MailChimp:

    – Bots or fake addresses.
    – A brand new email address that has not been populated across the internet as yet.
    – A fail in communication between the site or the plugin at that time.

    If you have ensured all those actions took place, but still not added to MailChimp, we recommend executing a force resync from the plugin’s syncing page.
    Let us know if you have any additional questions, or need any further information.

    Thread Starter plappermaul

    (@plappermaul)

    Hey @khungate thanks for your reply!

    We disabled “double opt in” for the Audience and now it seems to be working.
    I assume if they never opted-in then they are not visible in the audience correct?

    Are you saying: this “opt in” could be done via a “checkbox” in the store?
    If this is implemented, then it should work with a “double opt in” audience as well?

    thanks a lot!

    Armin

    Plugin Support khungate

    (@khungate)

    Hi @plappermaul, yes, if you had double opt-in, they would never make it to the Audience until they clicked (opted into) the email they receive. You could disable the double opt-in setting in Mailchimp and just use the normal (single) opt-in method and users would flow as normal to your Audience if they check that box.

    If you have double opt-in enabled, the checkbox would still require the customer to opt-in as described. If you decide to use the normal opt-in method, please check with your regulatory agencies in your locale to see if that is permitted.

Viewing 3 replies - 1 through 3 (of 3 total)
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