Last update (5.8.3) broke order-status & mail

  • Resolved JJ

    (@jjtristargroup)


    4 years, 2 months ago

    Hello,

    The latest update (5.8.3) broke the order status-updates in WooCommerce. The payments were still going through and were received in Mollie but Mollie doesn’t seem to report back to the WooCommerce backend that the payment has been received. So because of this the orders were stuck on ‘waiting for payment’-status and order-confirmation mails weren’t sent.

    I’ve got the debug logs but I’d rather mail those instead of posting them for the public to see since they contain some private information.

    One of the points listed in the update is: “Fix – Breaks Urls of translations plugins”
    I suspect this might be the cause. We use PolyLang to translate our site if that’s of any help.

    For now I’ve rolled back the plugin to 5.8.2 and the order-status is updating again and mails are also being sent.

    Kind regards,
    Jan

Viewing 15 replies - 16 through 30 (of 31 total)
  • Jaap de Wit

    (@hitec4ever)

    Unfortunately the issue is still there in the latest version of Mollie. What’s the status of MOLL-46?

    Thread Starter JJ

    (@jjtristargroup)

    Hi @hitec4ever ,

    The last update on the ticket was on 07.10.20 12:46 with the message: “Your request status has changed to In Progress.”

    (FYI; I’m the ticket creator.)

    Kind regards,
    Jan

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hello @hitec4ever & @jjtristargroup,

    My apologies for the delayed response.
    We did not manage to include a solution for this in our latest release because we are still doing internal tests and are investigating this issue. But I hope to be able to provide more information sometime next week. When working on plugin compatibility, we have to be very careful to provide a solution that does not break any other plugins or through an update.
    As soon as I have more information, I will update your tickets and this thread.
    Thanks for bearing with us, we appreciate your patience.

    Kind regards,
    Niklas

    tonuz

    (@tonuz)

    Hi @niklasinpsyde,

    Any news regarding this issue ?
    I’m also facing this problem using Polylang
    WP : 5.5.3
    Woo : 4.6.1
    Mollie : 5.11.0
    Polylang PRO : 2.8.4
    Polylang woo : 1.5

    Best Regards,
    Antoine

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @tonuz,

    We are still working on this issue.
    Our next update is scheduled for early next month and we hope to be able to finally include a fix with that release. But since it is still a work in progress, I am not in a position to make any promises or commitments.
    As soon as I can see a solution within reach, I will definitely let you know.
    Thanks!

    Kind regards,
    Niklas

    tonuz

    (@tonuz)

    Hi @niklasinpsyde ,

    Can’t wait to get the update ?? It’s hard to maintain it manually.

    Have a good day,
    Antoine

    tonuz

    (@tonuz)

    Polylang Pro has updated his plugin :

    1.5.1 (2020-11-30)
    Fix order received url with some payment gateways

    Do you know if this is fixed for Mollie ?
    Best Regards,
    Antoine

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hey @tonuz,

    Thanks for the heads-up, we will take a closer look at what they have changed on their end and let you know once we have completed our tests.

    Kind regards,
    Niklas

    Thread Starter JJ

    (@jjtristargroup)

    Hi all,

    Just to keep everyone up-to-date here, the PolyLang update (1.5.1) did not fix the problem for me.

    If the update fixed it for other people here, please let me know! ??
    (Then it might be another conflicting plug-in.)

    Kind regards,
    Jan

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi Jan,

    Thanks for checking.
    By now, we could verify on another site that the issue indeed seems to persist with the newest Polylang version.
    We will of course continue to work on this, sorry this is taking a while!
    Our next update will contain some major fixes and I hope that we can find a way to make this work as well.
    As soon as I have new information, I will get back to you.

    Kind regards,
    Niklas

    Hi Team,

    I saw you published 6.0 update. Does it fix the issue ? (I didn’t saw anything on the changelog related to it)

    Regards,
    Antoine

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @tonuz ,

    Our newest update 6.0 does not yet contain a fix for the issue with Polylang. We were able to resolve most of the issues in our current internal build, but a few problematic scenarios required more testing. So we postponed this fix for our next release in early january.
    If we have a working test version ready before our next release, then I will gladly share it as a preview if you are interested to give feedback.
    However, due to the holidays I can’t judge when this might be the case.
    I will update this thread and our internal support tickets as soon as we have more to share.

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi everyone,

    Today we released the Mollie update 6.1 and hope to finally have resolved all Polylang related issues.
    Please give it a try and let us know if any issues remain.

    Kind regards,
    Niklas

    Hi Niklas !

    I made the update and was really glad to see the fix in the changelog.
    Unfortunatly I still have lots of orders remaining to “cancelled” or “on-hold” status even if the Mollie Status is “paid”

    I will register some logs and send them to you

    Regards
    Antoine

    Hi Niklas,

    Coud you please send me an address where i can send you the logs ?

    Regards,
    Antoine

Viewing 15 replies - 16 through 30 (of 31 total)
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