Last Update broke my SMTP – just finding out no emails have been sent since I up

@eftcolumbus No issues with the update.
You just have to re-enter the email server credentials, in the plugin settings, as they’ve added encryption to the email/password fields, in order to boost the security.

If you check, you’ll see that now, those 2 fields are empty.

Good luck!

There IS an issue with the update. Your plugin stops working after updating. That’s a HUGE issue. Now it may be a simple fix, but if you don’t know it happens or what to do about it, that makes it an ISSUE for your end user.

Imagine you updated your phone software and you stopped being able to receive phone calls. But you don’t know it because they didn’t tell you (even though they baked it into the update) so you miss all those calls that you didn’t know were not coming in. You finally find out a week later. Then Apple says Not our fault, you just have to go to this page here and enter a username and password we gave you five years ago. Would you be frustrated? Why didn’t they tell you to that when updating? Why wasn’t there a warning or notice ahead of time to make note of the credentials before you updated and erased them?

When there are big updates with Elementor or Woocommerce, they add warnings to the update of what to do before updating, like make a backup of your site. My search plugin put a warning that it was not backward compatible with their previous versions and what to do in advance. I could give lots of other examples. You could easily have said “Copy your username and password before updating and paste them in to the settings page after updating” That’s all it would have taken to prevent all these users having the same ISSUE.

Instead you made us have to find out the hard way it stopped working, then I have NO idea where I got my username and password in the first place it was 5 years ago. And then you pretend it’s not a problem.

So I installed FLUENT SMTP and during their installation process, they asked if I wanted to use the username and PW from the WP SMTP plugin and I said yes, and my emails started sending straight away.

I still have no idea where I would find the username and password I had used, so I definitely did not provide it, it only knew it from finding it in WP SMTP. If FLUENT could find it in your data, then why couldn’t you?

• This reply was modified 2 years, 11 months ago by eftcolumbus.

Problem confirmed. It took over a week for me to realise that the 1.2.4 update stopped all mails. I had to re-enter login details on 20+ sites. Not impressed.

I’ve now forked 1.2.3 for my own use and will stick with that, since I can’t trust the new owner’s stewardship of the plugin.