Last Update – Bug all site

Hello,

It works when I try (but you might have version 2.3.3 back). I don’t know what you mean by “it crashes” so I can’t help without more information.

Regards,
Natasha

I think you speak French ? It would be easier in French for me to explain…
When I put version 3.0.0. the site was completely down, you cannot use it at all, all the things on the screen were skrinked in the middle of the screen and frozen, and there was a message in French : débogage de wordpress nécessaire
I tried to deactivate Easy booking, and the site was fine again. I had to go back to version 2.3.3. for now. I tried twice and every time I had the same issue.

Bonjour,

Effectivement je suis Fran?aise ??

étrange, personne d’autre n’a eu de problème avec la mise à jour. Il faudrait activer le debogage pour au moins avoir un message d’erreur ou quelque chose (voir ici).

Vous n’avez pas re?u de mail avec plus d’infos (du type “Une erreur critique est survenue sur votre site”) ?

Bonjour,

Ce sera plus facile, vu que mon interface est en fran?ais ??

Je tente depuis hier de faire un clone, pour pouvoir réactiver la version 3.0 et voir ce qui pose problème via le debogage. Je ne peux pas réactiver la version 3.0 sur le site actif, parce que cela plante tout, et je ne peux pas l’installer puis le désactiver puisque j’ai absolument besoin que Easy booking fonctionne (nous faisons de la location en ligne de jeux, donc pas de site, pas de location possible ?? )
Donc dès que j’ai réussi à activer le clone, je reviens ici avec les infos sur le message d’erreur (via le debogage).

Bien s?r, je comprends.

Si vous voulez, je peux essayer de regarder si quelque chose me semble bizarre sans activer la version 3.0 (réglages, autre plugin, etc.). Auquel cas vous pouvez m’envoyer un petit mail via ce formulaire avec un accès temporaire à l’admin ??

Sinon j’attends que vous ayez pu faire une copie du site.

Cordialement,
Natasha

Hello,

I also have this same issue when using 3.0.0.

How can I revert back please?

The website says critical error.

Website in question is https://www.evrent.co.uk

Example page of where the error appears: https://www.evrent.co.uk/product/tesla-model-3-short-term-under-3-months/

Many thanks,

Please check the FAQ under “Error after updating to 3.0 or Easy Booking Pro”, it’s the most common error.

Have you clicked on the link?

• This reply was modified 4 years, 1 month ago by Ashanna.

@morki

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Also, please read this article on the nuances of such a request.

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Given the number of such review replies you’ve posted, you’ve been placed on “modwatch” until we’re convinced such postings have stopped. Your account has *not* been banned, we just want to check things for a while before they’re public. If you wish to take issue with this, contact moderators via the #forums channel on slack (https://make.www.ads-software.com/slack)

Hello @fierevere,

I totally understand and won’t do it anymore. Most people contacting me with an issue give me an access to their admin panel (without me asking) because they don’t want to look for the issue by themselves, even if I ask before.

I’ll proceed as I did before, doing support from my website and not from here anymore.