last update has broken my websie

My sincere apologies for any inconvenience caused. Kindly let me know the PHP and WordPress versions you use. Do you use any multi-lingual plugins?

Our demo uses the latest version https://demo.plugins360.com/video-category/demo-category/. Also, we had made intensive testing before the release. So, to be honest I have no idea what is causing issues for you. Kindly submit a ticket here https://plugins360.com/support/. So, we would be able to get more details about your website privately to further investigate the issue.

Also, we are started testing the release again in some new WordPress environments. We will get back to you with the results as soon as possible.

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We had recreated the issue with the following scenario,

1. WPML plugin enabled.
2. The site home page uses our player with the “Iframe Player Type”.

Solution:

1. Kindly go to the “Video Gallery => Settings” menu from your WordPress Admin Dashboard, change the “Player Type” as “Javascript” and check again.
2. Alternatively, translate the “Player Embed” page from your “WordPress Admin Dashboard / Pages” to all your other languages.

Also, we have decided to release a quick version that solves this issue programmatically. But, we didn’t get any issues in the back-end and that is stopping us from pushing the release. I confirm the back-end is working normally for us here.

Could you please confirm the following?

1. Do you use the WPML plugin?
2. Please double-check and let us know if you get the issue on the back-end too.

Still, we are continuing our tests…

We just released our quick version with a fix.

If you are using WPML or the POLYLANG plugin, kindly go to the “Pages” menu from your WordPress Admin Dashboard, find the “Player Embed” page and translate it to other languages as well.

Hope this your issue is solved. In case the issue remains, kindly submit a ticket here https://plugins360.com/support/. So, we can get more details about your website privately to further investigate the issue.

Hello,

Yes, I have WPML. The last version solved the issue. However, now all my videos are gone, like a clean installation. Is this normal? How can I recover lost videos from version 2?

Sorry for the duplicate post it was a mistake my internet connection being slow I hit the submit button too many times.

Thanks for your reply. I’m happy that our last version solved your issue!

The videos are NOT deleted unless you uninstall our plugin. May be the videos are not available to the language that you are checking.

Go to the “All Videos” menu and translate the videos to your other languages. But, before translating the videos, you must translate the “Categories” & “Tags” too. Kindly follow the exact steps provided here https://www.ads-software.com/support/topic/does-the-plugin-support-wpml/#post-16529651

Note the WPML has the fallback option “Translatable (use translation if available or fallback to default language)”. Simply enable this as a quick solution.

In case the issue remains, kindly submit a ticket here https://plugins360.com/support/. So, we can get more details about your website privately to further investigate the issue.

Note: We will have a detailed tutorial for the WPML integration within 24 hrs. Kindly be patient.

Yes, I suspect it’s a translation problem, as there is a number in (x) next to Total for all videos in the admin. But I only have 2 languages and even when I select All languages the videos are not there, which is not normal. Also I only use this plugin with one language, not another, so why would translate it? But I will follow your instructions and come back.

After reading your last reply,

1. I Installed a new WordPress website in our local development environment.
2. Then, I added categories, tags & videos using our previous stable version (2.6.4) and built a basic gallery website.
3. Then, installed the WPML plugin, configured it, and ensured everything worked fine.
4. Finally, I updated our last 3.1.0 version to see what happens. I confirm the categories, tags, videos, and everything I have added are visible and no issues found.

Kindly submit a ticket here https://plugins360.com/support/. So, we can get more details about your website privately to further investigate the issue.

m, I opened the ticket, but it seems that a simple disabling and enabling of all WPML related plugins solved the problem. Thank you.

I’m happy that your issue is solved. Also, thanks for the hint.

Please feel free to contact us for further questions.

@wemnael,

We are releasing our next quick version today and we need your help on this.

In our current version, we automatically enabled support for the WPML and the POLYLANG plugins by adding the wpml-config.xml file in our plugin’s root folder. Our findings show this had started creating the issue on some WordPress environments like yours. The solution would be to let the users enable this option manually only when required. We have prepared a quick version of this and have tested it in our development environments and confirmed that everything works well. But, we would like to make sure this works for you too before pushing the release. Since your website got affected by the same issue. I thought it is better to check once before pushing the solution.

The solution is simple, kindly edit and open the /wp-content/plugins/all-in-one-video-video-gallery/wpml-config.xml file and replace the content there with the following,

<wpml-config>
    <custom-fields>
        <custom-field action="copy-once">type</custom-field>        
        <custom-field action="copy-once">mp4</custom-field>
        <custom-field action="copy-once">mp4_id</custom-field>
        <custom-field action="copy-once">has_webm</custom-field>
        <custom-field action="copy-once">webm</custom-field>
        <custom-field action="copy-once">webm_id</custom-field>
        <custom-field action="copy-once">has_ogv</custom-field>
        <custom-field action="copy-once">ogv</custom-field>
        <custom-field action="copy-once">ogv_id</custom-field>
        <custom-field action="copy-once">quality_level</custom-field>
        <custom-field action="copy-once">sources</custom-field>
        <custom-field action="copy-once">hls</custom-field>
        <custom-field action="copy-once">dash</custom-field>
        <custom-field action="copy-once">youtube</custom-field>
        <custom-field action="copy-once">vimeo</custom-field>
        <custom-field action="copy-once">dailymotion</custom-field>
        <custom-field action="copy-once">rumble</custom-field>
        <custom-field action="copy-once">facebook</custom-field>
        <custom-field action="copy-once">embedcode</custom-field>
        <custom-field action="copy-once">image</custom-field>
        <custom-field action="copy-once">image_id</custom-field>
        <custom-field action="copy-once">set_featured_image</custom-field>
        <custom-field action="copy-once">duration</custom-field>
        <custom-field action="copy-once">views</custom-field>
        <custom-field action="copy-once">download</custom-field>
        <custom-field action="copy-once">track</custom-field>
        <custom-field action="copy-once">featured</custom-field>         
    </custom-fields>
    <custom-term-fields>
        <custom-term-field action="copy-once">image</custom-term-field>
        <custom-term-field action="copy-once">image_id</custom-term-field>
        <custom-term-field action="copy-once">exclude_search_form</custom-term-field>
        <custom-term-field action="copy-once">exclude_video_form</custom-term-field> 
    </custom-term-fields>
    <admin-texts>
        <key name="aiovg_brand_settings">
            <key name="logo_link"/>
            <key name="copyright_text"/>
        </key>
        <key name="aiovg_privacy_settings">
            <key name="consent_message"/>
            <key name="consent_button_label"/>
        </key>
        <key name="aiovg_user_submission_settings">
            <key name="terms_and_conditions"/>
        </key>
        <key name="aiovg_email_video_pending_review_settings">            
            <key name="subject"/>
            <key name="body"/>
        </key>
        <key name="aiovg_email_video_published_settings">            
            <key name="subject"/>
            <key name="body"/>
        </key>
    </admin-texts>
</wpml-config>

Then, check our plugin pages by clearing both your browser and site cache.

This should work well without any issues. I just want to double check with you. Please confirm.