Lastest woocommerce update messes with VAT/TAX settings

Anyone able to help out here?

Thanks.

Hello @shieldfactory,

Thank you for reaching out!

In order to remedy this issue, we found, that we so far under “Calculate tax based on” had used “Customer shipping address”. After altering this setting to instead of “Webshop address”, the product prices, calculations of our designer module and the final shopping cart price calculations were all again correct and as intended, also displaying the correct VAT included in the final price calculation.

What you’re describing doesn’t appear to be a bug. The “Calculate tax based on” option is designed to determine how taxes are calculated.

If you select “Store’s address,” WooCommerce will apply the tax rate based on your store’s location, essentially assuming that all customers are located at your store’s address. On the other hand, if you choose to calculate tax based on the customer’s shipping or billing address, WooCommerce will apply the tax rate associated with the tax class you’ve configured in WooCommerce → Settings → Tax → Tax class.

You can learn more about WooCommerce tax settings at https://woo.com/document/setting-up-taxes-in-woocommerce/

That said, please do let us know if I’m misunderstanding your request. It would be great if you could provide step-by-step instructions so we can try to replicate the issue from our end and better assist you. :?)

Cheers!

Hi @babylon1999 and thanks for your reply. Apologies for the delay in our reply but there has been a crazy, busy time in the office lately. Thanks however for dealing with our issue and the time you took to reply.

The caveat with what you described as being a normal behavior, depending on the setting within the tax option is that we did have the “Calculate tax based on”?set to –>?“Customer shipping address” before and which would always calculate our VAT correctly since “the beginning of time”.

However, after the Woocommerce update, the VAT calculated changed to be 0,8% – lower – instead of being the – positive – and correct VAT amount that we are using locally.

There isn’t really anything else, we did before or after the change of VAT took place. It just happened (apparently) due to the update and we then changed the VAT settings to instead of?“Webshop address” which did the trick as our local VAT was once again charged correctly.

Therefore, we are also unable to provide you with step-by-step instructions as there was a different situation before and after the update but on the other hand, you could try out this scenario with the older version, set to the above mentioned VAT settings first, then update to the newer Woocommerce version and see if you are able to replicate the problem that way.

However, we guarantee you that this issue was real and did happen to us after the update with the settings mentioned.

Hope, that helps.

Btw, we got some other post and question for you in this forum which haven’t been addressed yet.

Could you also here kindly get back to us?

Thanks so much.

Hi there @shieldfactory ??

Therefore, we are also unable to provide you with step-by-step instructions as there was a different situation before and after the update but on the other hand, you could try out this scenario with the older version, set to the above mentioned VAT settings first, then update to the newer Woocommerce version and see if you are able to replicate the problem that way.

Just to clarify, are you able to reproduce the issue reported here with WooCommerce version 8.3.0 active at your site, or otherwise?

Btw, we got some other post and question for you in this forum which haven’t been addressed yet.

The ones that I’m able to see, are in the Fixing WordPress forum, which is different from this. Please let us know if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.

Cheers!

Hi Pepe @anastas10s and thanks for your response as well as a big fat apology for the delay in reply – once again – but we were so busy right before and after the holidays, that this slipped our mind. Sorry about that.

Since our last correspondence, we have received 2-3 more updates for Woocommerce and subsequently changed the settings for VAT to our local rate. Eversince there hasn’t been any issue related to the VAT settings, calculations or similar. As such, the issue seems to have been fixed and fingers crossed – we hope, that it will remain like this in the future.

Don’t worry in terms of the other posts and questions. We are currently replying and addressing those as well.

We highly appreciate the time you took to help us out in this matter and thank you once again.

Have a great day!

• This reply was modified 10 months, 2 weeks ago by shieldfactory.

Just to add to this thread if the postcode doesn’t match under “General” tab on “Store Address” and under TAX tab “Standard” tax rates the VAT becomes ￡0.

This happened when I moved premises and changed the store address but not the TAX rate postcode. A client called and asked why we wern’t charging VAT anymore.

I had gone through every setting prior, double checked anything and nothing worked.

So if you have a check out not showing VAT then this may just be the answer if you’ve moved or changed addresses.

@digitalkingston Thanks for the heads up. Much appreciated.

However, this wasn’t our issue. We just found that we could adjust the VAT settings by setting our business address as the standard VAT location – as far as we can remember – and that adjustment did the trick.

Somehow, the WooCommerce updates must have changed or messed with the previous way of setting the VAT location and eversince we made the aforementioned adjustements, everything works like a charm once again.

But hopefully, other users in this forum might find your advice helpful to solve a similar problem regarding this topic down the road.

So, thanks once again for your kind help and the time you took to do so.

Wishing you a nice day.

• This reply was modified 10 months ago by shieldfactory.

Hi @shieldfactory,

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

Should you have further inquiries, kindly create a new topic here.

Thanks!