Lates ‘WooCommerce Payments’ plugin Version 6.0.0 crashing my site

Hello,

I understand that after updating WooCommerce Payment to the latest version 6.0.0 the site crashed ??

Can you check again after switching your theme to Storefront and disabling all plugins except WooCommerce and WooCommerce Payments? Does the issue persist at this point? If not, it means there was a conflict, and you will need to reactivate the original theme and the rest of the plugins one by one until you find the culprit.

More info: https://woocommerce.com/document/how-to-test-for-conflicts/

If that does not make a difference, please share your System Status Report, found under WooCommerce > Status, on your site, to help you to investigate further.

Cheers.

Took my site down too. I will look closer at the plugins, but the fatal error is clearly in this plugin and triggered on the last update.

Hi,

To check better into this, it would be great if you share your System Status Report, found under WooCommerce > Status, on your site.

And please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks.

I have the same issue. WooCommerce status below:

` WordPress Environment

WordPress address (URL): https://www.store.caddogap.com
Site address (URL): https://www.store.caddogap.com
WC Version: 8.1.1
REST API Version: ? 8.1.1
WC Blocks Version: ? 10.9.3
Action Scheduler Version: ? 3.6.2
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.1.17
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 8.0.28-0ubuntu0.20.04.3
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.1.1
WC Database Prefix: wp_s7cafr_
Total Database Size: 49.49MB
Database Data Size: 42.50MB
Database Index Size: 6.99MB
wp_s7cafr_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_s7cafr_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_woocommerce_order_itemmeta: Data: 0.44MB + Index: 0.44MB + Engine InnoDB
wp_s7cafr_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_s7cafr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_s7cafr_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_actionscheduler_logs: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_s7cafr_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_s7cafr_aioseo_posts: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_comments: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_s7cafr_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_s7cafr_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_scheduled_tasks: Data: 0.31MB + Index: 0.22MB + Engine InnoDB
wp_s7cafr_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_s7cafr_mailpoet_statistics_unsubscribes: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_s7cafr_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wp_s7cafr_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_nextend2_section_storage: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_s7cafr_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_nextend2_smartslider3_sliders: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_nextend2_smartslider3_slides: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_s7cafr_options: Data: 6.05MB + Index: 0.13MB + Engine InnoDB
wp_s7cafr_postmeta: Data: 1.52MB + Index: 1.94MB + Engine InnoDB
wp_s7cafr_posts: Data: 0.25MB + Index: 0.16MB + Engine InnoDB
wp_s7cafr_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_s7cafr_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_s7cafr_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_s7cafr_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_s7cafr_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_wfconfig: Data: 1.31MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wffilemods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wfhits: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wfissues: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_s7cafr_wfknownfilelist: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wflocs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wflogins: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_s7cafr_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s7cafr_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_s7cafr_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_s7cafr_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_wfstatus: Data: 1.03MB + Index: 0.09MB + Engine InnoDB
wp_s7cafr_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_s7cafr_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_s7cafr_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_s7cafr_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 83
bg_attribution: 1
mailpoet_page: 1
page: 9
post: 1
product: 67
product_variation: 32
revision: 13
shop_order: 508 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (23)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
All in One SEO: by All in One SEO Team – 4.4.7.1
All-in-One WP Migration Unlimited Extension: by ServMask – 2.53
All-in-One WP Migration: by ServMask – 7.78
Total Upkeep Premium: by BoldGrid – 1.5.9
Total Upkeep: by BoldGrid – 1.15.7
BoldGrid Easy SEO: by BoldGrid – 1.6.13
BoldGrid Gallery: by BoldGrid.com – 1.5.1
BoldGrid Inspirations: by BoldGrid – 2.7.6
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.20.0
Google Listings and Ads: by WooCommerce – 2.5.8
Jetpack: by Automattic – 12.6.2
Mailchimp for WooCommerce: by Mailchimp – 3.2
MailPoet: by MailPoet – 4.30.0
Post and Page Builder Premium: by BoldGrid – 1.1.1
Post and Page Builder: by BoldGrid – 1.25.0
Really Simple SSL: by Really Simple Plugins – 7.1.2
Smart Slider 3: by Nextend – 3.5.1.19
WooCommerce Shipping & Tax: by WooCommerce – 2.3.5
WooCommerce: by Automattic – 8.1.1
WP Super Cache: by Automattic – 1.10.0
WPForms Lite: by WPForms – 1.8.4 Inactive Plugins (4)

Hello Dolly: by Matt Mullenweg – 1.7.2
OptinMonster: by OptinMonster Popup Builder Team – 2.14.0
Wordfence Security: by Wordfence – 7.10.4
WP Mail SMTP: by WP Mail SMTP – 3.9.0 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #9 - /shop/
Cart: #10 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Storefront
Version: 4.5.3
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-08 00:41:27 -07:00
Options: ?
Notes: 181
Onboarding: completed MailPoet

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: WordPress
Cron ping URL: https://www.store.caddogap.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 27
Oldest: 2023-10-05 07:47:51 -0700
Newest: 2023-10-06 22:28:49 -0700

Failed: 75
Oldest: 2022-10-24 23:10:15 -0700
Newest: 2023-07-15 13:50:04 -0700

Pending: 7
Oldest: 2023-10-06 22:43:49 -0700
Newest: 2023-10-12 13:00:35 -0700 Status report information

Generated at: 2023-10-06 22:34:39 -07:00
`

i

Hi @efranicjr

I have the same issue.

Thank you for sharing your detailed system status report. I understand that you’re experiencing a similar issue with your WooCommerce site crashing after the update to WooCommerce Payments 6.0.0.

However, I noticed that the WooCommerce Payments plugin isn’t listed in your active plugins section within the System Status Report you’ve shared. This might indicate that the issues you’re experiencing could potentially be due to a different cause.

Given that each site setup is unique, and to ensure we adhere to our ?? forum’s best practices, could you kindly initiate a ?? new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.