Latest 3.6.0 Elementor Update Crashes Site

  • Hello

    I ran the 3.6.0 update yesterday to a fully updated site (WordPress. Etc) and it crashes the site with a fatal error. Not knowing exactly which files changed I ran a full restore on the site.

    – We do have a cache on the firewall. Per the guidelines I can shut that off but is there an effort in play to identify this big issue? I do not have many plugins and have never had an issue with Elementor before. It’s always worked very well. Maybe a bug just slipped through this time? It happens.

    – Is there a list of files that are changed when the update runs? I’m thinking of deactivating all other plugins, shut off the firewall cache, and giving it another try but if the worst happens I’d rather not wait for a full restore again. Shame on me for not doing this yesterday but updates have always been smooth in the past.

    Thank you

    • This topic was modified 2 years, 8 months ago by msrgcweb.
Viewing 9 replies - 1 through 9 (of 9 total)

  • I’ve just solved this on 2 sites by doing a rollback to 3.5.6 (using the WP Rollback plugin) and updating again. They probably have fixed the issue without changing the version number.

    PS: this worked on websites where the frontend didn’t load, but the backend did.

    Thread Starter msrgcweb

    (@msrgcweb)

    …and lo and behold, there was 3.6.1.
    ??

    I’m guessing that the latest version comes with a fix.

    Thank you and be well,
    Mike

    No, I’ve just had the same issue with 3.6.1. The same workaround recovered the site, but I compared both versions and they appear to be identical, so it looks like it’s not an issue with the files. I’m not sure yet what it is then…

    Thread Starter msrgcweb

    (@msrgcweb)

    Thank you for the heads up.

    Do we have a list of files that are effected by the update? Just the plug-in folder?

    Your workaround is appreciated but I’d feel a whole lot better if the next update fixed the issue.

    Did you disable your cache, auto update, and other plugins prior running the E update?

    Thank you

    I haven’t compared the versions yet, but you can download the older version (3.5.6 and 3.6.0) at the bottom of https://www.ads-software.com/plugins/elementor/advanced/

    Auto update is disabled, no caching used or other plugins that could interfere. So I’m hoping that the Elementor Team will jump in here. On their own forum (https://forum.elementor.com/search/activity/recent) there are even more topics about this, but I haven’t had time to read them yet.

    Thread Starter msrgcweb

    (@msrgcweb)

    I had the same problem with the front end not responding but the back end did.

    I’ll wait until next week to see if there’s a 3.6.2 with an announced fix. We’ve had good luck with Elementor in the past. Since other people are reporting the same type of issues, I assume that the Elementor team will resolve the problem.

    If not, I’ll try your work around. So you ran the 3.6.1 update, rolled it back to 3.5.6 using the WP Rollback plugin, and then re-applied the 3.6.1 update again? That seems odd. Why would that work unless the rollback didn’t rollback all of the files?

    Let’s see if someone from Elementor weighs in on this thread.

    Thank you for the updates.

    That’s what I did indeed, but it’s still a mystery to me too. It was the reason that I compared the files before and after the workaround.

    Hi,

    First I want to apologize for this experience with our latest release.

    I am happy to inform you that we have released version 3.6.1 for Elementor Core which contains a fix for the incompatibility issues reported in the last few days.

    Please update your Elementor Core version to 3.6.1 and inform me if the change helps.

    If this doesn’t resolve the issue please follow this workaround:

    Just for the time being, it will be a good idea to deactivate all plugins (except Elementor), and then reactivate them one by one to find the culprit.

    Once the plugin is found, inform us which plugin is incompatible so we can contact the developers. Keep this plugin deactivated for the time being.

    Switch your website’s theme to Elementor’s Hello theme. If this solves the problem, keep your website on this theme for now, until this issue will be solved.

    Alternatively, you can roll back your Elementor (Core) version from 3.6 to a previous one, which is still compatible with these plugins, such as 3.5.6. You can download a stable version from this link.

    Reach out to your third-party plugin support to notify them of the importance of the issue.

    Thread Starter msrgcweb

    (@msrgcweb)

    Yeah, I’ve seen others say the same thing. My club has been using a free version of Elementor, so I donated the cost of the Pro version to get support but so far, all I’ve gotten from support is three emails asking questions about how I paid for the plugin/support.

    I’d like to get some guidance before I continue. I’m sure that they are up to their butts in alligators with this major issue, so I’ll try to be patient and wait for them to respond to my email requests.

    Given the times (12:00am – 2:30am) that they have responded, I’m guessing that support is not in this country, so if you ask a question today, you’re not going to get an answer today.

    Thank you for the update. I will post any new info that I receive.

Viewing 9 replies - 1 through 9 (of 9 total)
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