Latest features?

  • Resolved jamesmcd

    (@jamesmcd)


    5 years, 3 months ago

    Hi all,

    I haven’t used this plugin for a while, and I was wondering if we can now set up proper notifications with a chat transcript after it has taken place? Especially in the event that a user asks to be contacted by a human. Is this possible?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Intela-bot Help

    (@intelahelp)

    Hello @jamesmcd
    The plugin has the ability to configure sending notifications by email. To do this, go to the “Advanced Features”>”Notification section” (sample screenshot). After setting up, you will receive notifications about the number of conversations to the specified email address, after a selected period of time.
    To save the conversations history, go to the “Advanced Features”>”Chat History section” (sample screenshot) opposite the “Enable chat history collection”, select “Yes” and click “Save Changes”. After that, all conversations taking place on your site will be saved in a database, where you can see the chat transcript using SQL queries or any plug-ins for viewing databases.

    If you have more questions, don’t hesitate to ask them.

    Plugin Author Intela-bot Help

    (@intelahelp)

    Hello @jamesmcd.

    We haven’t heard from you recently.
    Do you still have any questions or need our assistance?
    We will gladly help you.

    Plugin Author Intela-bot Help

    (@intelahelp)

    Topic was in a Waiting state for longer than 7 days, Topic was automatically resolved

Viewing 3 replies - 1 through 3 (of 3 total)
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