Latest Instagram Posts Block in Jetpack 10.0

Hi @firstborn01 –

What was the last version of Jetpack that this was working on? If you downgrade to v9.9.1, does it work?

You can get version v9.9.1 here:

https://www.ads-software.com/plugins/jetpack/advanced/

Let us know and we can look into this more.

Downgrading to 9.9.1 didn’t change anything. I was using whatever version of Jetpack came with the wordpress install I downloaded a couple of weeks ago. It worked fine but since upgrading to 10 it is doing what I described above.

Hi there

I can’t see the issue on your site. All the Instagram posts at the bottom of your homepage are square when I view them on mobile.

What device/browser are you using? Have you tested on any other devices/browsers?

Hey Dan,

After spending the weekend working on this I gave up and decided to use another plugin. I viewed the site with Safari and Chrome on mobile and desktop.

Hello @firstborn01

Could you confirm if you still need help with your first request, please?

Let me know if you have any questions.

My best regards,

Michelle C.

I have updated the site to use the Jetpack plugin again if anyone has any ideas why this is happening. I’d really rather use Jetpack since I already have it installed for other things.

Hi @firstborn01

Since your case requires more security access, could you contact us via this contact form, please?

Please include a link to this thread in your message.

Let me know if you have any questions.

My best regards,

Michelle C.

Thanks for submitting a ticket!

I’m going to go ahead and close this thread out so we can focus on helping you there instead.